2 min read

FORMS USE CASE: Smart way to use Conditionals instead of form sections

June 30, 2020

An alternative to form sections

Sections are an efficacious way to divide a form in more manageable chunks and have only a limited amount of questions shown at a time. What I am proposing today is a different way to obtain the same result just by using Conditionals.

Some users prefer to answer all the questions in one go, without having to jump from section to section.

That doesn't mean you should lay all of them out in one go and, sometimes, it's best to let the user focus on a first batch of questions before letting them move on to the next.


How to use conditionals to divide forms into smaller, more manageable PARTS

The best thing for me to do at this stage is show you a step by step video on how to make it all work - don't worry, it's super easy to do.

The best thing is: this solution can be applied to as many parts as you can think of. Just remember, as per everything else DeskDirector, the more you want to customize and granularly construct, the more time and love (primarily love, trust me) you have to put in it in the first place.

In better words: I recommend this method if you have a First Part and a Second Part of a form. If you need more than two it's probably best to stick to Sections. 

Without further ado, I present you the video:


That's all for today!

Serena Cappellini

Written by Serena Cappellini

Crafting an Optimal IT Knowledge Base for Self-Service - DeskDirector
In today’s interconnected world, as end-user expectations continue shifting toward more autonomous ...
Read More
Unlocking Advanced Help Desk Automation: 5 Key Processes - DeskDirector
Imagine stepping into a bustling kitchen. Amidst the steam and sizzle, chefs deftly maneuver ...
Read More
Help Desk Software for Scalable Business Growth – DeskDirector
Investing in a help desk ticketing system is a highly consequential decision. It can play an ...
Read More