1 min read

Automate the Messages at The Start and End of a Chat

January 22, 2013

Pre-Scripted_chat_start_and_finish

Your techs will tend to start up and sign off their chat support sessions with the same or very similar messages.

    • "How can I help you?"
  • "Thanks for chat, hope you have a great day!"

This can get a bit tedious so we have automated the messages at the start and end of a chat support session.

By going to Chat/Settings in the system tray each tech can customise these greetings to their own preference.

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Topics: Technical
Administrator

Written by Administrator

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