Your techs will tend to start up and sign off their chat support sessions with the same or very similar messages.
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- "How can I help you?"
- "Thanks for chat, hope you have a great day!"
This can get a bit tedious so we have automated the messages at the start and end of a chat support session.
By going to Chat/Settings in the system tray each tech can customise these greetings to their own preference.
