Automate the Messages at The Start and End of a Chat

Your techs will tend to start up and sign off their chat support sessions with the same or very similar messages.

• "How can I help you?"

• "Thanks for chat, hope you have a great day!"

This can get a bit tedious so we have automated the messages at the start and end of a chat support session.

By going to Chat/Settings in the system tray each tech can customise these greetings to their own preference.