The happiness of employees can make or break a business. Job-related burnout can lead to an unproductive, unhappy workforce and decrease employee retention.
But when teams feel fulfilled, communicative, and happy, employees are more likely to stay and work productively and passionately, which increases the profitability and success of a business, and contributes to a positive company culture that people want to join.
One way to keep teams happy and productive is by helping them reach achieve work-life balance. You’ve heard it before: work-life balance allows individuals ample time to feel fulfilled in their professional and personal life.
The best way to achieve work-life balance for IT employees is by implementing the tools and processes that will make day-to-day operations run smoothly. IT automation, a strong client portal software, and clear SOPs are all great ways of doing this. Keep reading to learn more about how to strike the perfect work-life balance.
Save Time and Effort with IT Automation
One of the best ways to ensure that employees have a manageable workload and prevent team-wide burnout is by implementing IT automation. IT automation takes those repeatable, often time-consuming tasks faced by most employees and automates them, reducing the need for manual intervention and effort.
Automated workflows do this job well. Creating a workflow, for example, that sends a ticket to the right person at the right time means that employees don’t have to spend time following up with higher-ups – they can make the approval chain flow automatically.
Automating important predictable tasks frees IT employees up to focus on opportunities and tickets that require more time and effort without having to worry about important smaller (but still important) tasks falling through the cracks.
Streamline Communication with SOPs
Standard operating procedures (SOPs) are a great way to provide IT managers and employees with the guidelines necessary to handle common situations. With SOPs in place, employees have clear instructions and don’t have to run every decision by higher-ups. This allows for anything from onboarding to ticket resolution to happen speedily and efficiently. When SOPs are automated using ITSM tools, the results are even better.
SOPs also promote transparency in businesses by giving visibility into all aspects of business procedures, including the who, what, and when. When employees know what to expect and have access to important processes and data, then they’re able to confidently work towards a business’s greater mission without having unanswered questions.
Keep Clients Happy to Keep Employees Happy
Client happiness is a major factor in employee happiness. When clients are satisfied, they are less likely to complain and take issue with IT. Client satisfaction also gives employees a sense of fulfillment that their job is making an impact on a business.
One important way to keep clients happy is by having accessible, user-friendly client portal software. This software should provide a centralized location where clients can view their ticket status, access resources that might help them solve their problem, and chat with support, need be. When clients enjoy ticket visibility and are given the tools to fix smaller issues on their own, they are much happier customers to work with.
Why Work-Life Balance Matters So Much
72% of workers believe work-life balance is a very important factor when choosing a job, so IT and business leaders need to implement the processes and technology that will not only enable but encourage employees to strike that balance. When employees have work-life balance, retention rises and business flourishes.
For IT automation, client portal software, and SOPs that help employees and power your business, try DeskDirector today.