Best Practice: add a homepage link to your portal
Choosing DeskDirector as your main weapon of mass customer success can become even more powerful,...
DD Tech and Portal give you the best value when used together. DD Tech takes care of your technicians while the Portal focuses on customers. We make customer experience effortless for both sides.
Your technicians can quickly create and triage tickets, manage live chat and customer expectations all through one interface.
Repeatable work can be automated and standardized, and procedures shared & consumed across the team.
Concerned about unbilled time? Automated timers start, stop and insert time instantly, giving you more accurate billing.
Solve quick fixes with DD Talk, speak to your customers on chat, and resolve their issue without email.
Keep customers in-the-know on the important updates and notifications. No more lost emails.
"Overall DD Tech is a great tool for our entry level engineers.
Teaching and learning the market leading PSA systems is overwhelming, and the most time consuming part of onboarding a new engineer.
DD Tech bundles all our core features, places them in an intuitive layout, and allows our engineers to perform our businesses core actions without having to touch our PSA."
To access the free version you have to be a DeskDirector customer. If you are a customer you can get immediately started here or find out more below.
