1 min read

Mobile is coming soon | DeskDirector Technical Blog

August 21, 2012

We have mobile running on our dev system and we're very excited about it. 

With DeskDirector mobile your customers will be able to see all their own ConnectWise tickets as well as add new tickets from their mobile device.

Platforms

We will be supporting the following platforms

  • iPhone
  • iPad
  • Android
  • Windows Phone 7

Features

If the user is set as an Admin under their ConnectWise portal they will be able to see all tickets for their company (just like the Windows version of DeskDirector)

We expect the all the important capabilities to be in mobile 

  • Service Request
  • Add Note
  • Fast Track
  • Flag for review
These options will appear/not appear depending on whether the user is in the appropriate group (just like the Windows version of DeskDirector)
 
Approvals
One important new feature for mobile is approvals.
 
If the customer requires approval then the on-site approver (someone who is in the DD_Approver group) will be able to approve tickets from their mobile phone.
This should be great news for T+M shops.
 
Deployment

The mobile client will talk to the same DeskDirector service your Windows clients do so there's nothing new to install on your servers.

On the mobile client your customer will need to enter their portal name, password and unique customer code in ConnectWise

(We can cache these credentials so that customers don't need to log more than once)

DeskDirector Free Demo

Topics: Technical
Administrator

Written by Administrator

4 Challenges with an Automated Ticketing System – DeskDirector
Ticketing automation is “low hanging fruit” for most IT organizations: with the potential to ...
automated-ticketing-system
Read More
Microsoft Operations Framework: An In-Depth Overview – DeskDirector
IT service management (ITSM) can feel like solving a rubix cube: only the exact right combination ...
microsoft-itsm-framework
Read More
What Is Enterprise Service Management? All the Answers Inside – DeskDirector
Gartner expects business spending on IT to increase 6.8% in 2024, reaching $1.5 trillion by the end ...
esm
Read More