1 min read

DeskDirector unaffected  by Log4j Vulnerability

December 15, 2021

A vulnerability has recently been reported of a widely-used java logging library, log4j. We are aware of this and can confirm this does not directly impact DeskDirector or its integration with ConnectWise/Autotask.

log4j is a java-based logging library. DeskDirector is written on a .NET stack. There is no Java in our technology stack (sound life choices).

Please coordinate with your PSA's support for more information or you can read more about it from their respective statements:

• Autotask - Datto’s Response to Log4Shell
• ConnectWise -  ConnectWise Security Update

More information can be found about the vulnerability at the Apache Software Foundation who publish the library


Warwick Eade

Written by Warwick Eade

How to Improve Ticketing with Microsoft BI and DeskDirector - DeskDirector
Improving your Microsoft help desk ticketing system is a major goal for many organizations in 2024. ...
Read More
ChatGPT’s Impact on Service Desks - What to Expect - DeskDirector
When ChatGPT was originally released, it was seen as an innovative piece of technology that would ...
Read More
How SOP Management Streamlines Your Ticketing System - DeskDirector
Imagine visiting three separate doctors and receiving different advice from each of them.
Read More