1 min read

Spell Check in Chat | Chat Auto-Save | Staff HUD Features

August 27, 2014

In this One Minute Wednesday we explore some of the small and hidden but great new additions to the 14.2 Staff HUD. 

They are initiating a phone call to a contact, spell check in chat and chat auto-save.


Video transcript:

Hi, welcome to another one-minute Wednesday. In this episode, we thought we’d talk about a couple of little features we’ve added into our 14.2 release of the heads-up display that may not be so obvious, but are really cool. Check it out.

First off, if you click the phone number or cell phone number under a contact, that can fire up your phone system and initiate a call. The next thing is when you are chatting to a client, or indeed, when you’re chatting to you, you now have a spell checker. So if you make a mistake, you can easily see it’s underlined and even right click, and choose from one of the corrected options. And finally, when a check concludes, the log, and the start and end time are automatically added to internal notes of the ticket. The team can still add a time entry, but this is a great reference for later. Hope you enjoyed learning about those little features. You can get our 14.2 release from the portal now, and feel free to check out some of our other one minute Wednesdays for other great, little tips. Have a great week. Bye for now. 

DeskDirector Free Demo

Topics: Technical

Written by Administrator

Everything You Need to Find IT Help Desk Inefficiencies – DeskDirector
48% of IT leaders believe their ticketing system needs to be improved. But most struggle to locate ...
Read More
5 Reasons to Use Tasks lists on Every IT Ticket – DeskDirector
IT tickets are like target destinations – but how do you actually reach the location?
Read More
Help Desk Automation Strategies to Save Agents Time - DeskDirector
Imagine a bustling airport during peak travel season, where planes are landing and taking off at a ...
Read More