2 min read

Why no log-in for DeskDirector is so important

Published on: | Updated on:

The original code name for DeskDirector was 'The Lancom Button'. The vision was that a big, bright Lancom button would sit on all our users' desktops and if a user could get to that button they could get to all the services we had to offer. It should be effortless to log a ticket, check on the progress of a ticket or mark a ticket for review. Using our other services should be the same.

  Lancom_Button_DEsktop_Shortcut          

Making that experience effortless starts with avoiding the need to log in. Once you require a customer to remember a name/password pair you have lost the effortless feel. My own experience as customers of other customer portals was that remembering name/password pairs was hard and I only remembered a few. For Lancom, 95% of our end-users didn't use the customer portal. Too hard to get there, too hard to remember account details

We figured that almost all of our customers were securely logged into a Active Directory domain. If the customer is already authenticated by a security provider that's a lot stricter than us then why not trust that authentication. And there you have it - no log in. I will write a future technical piece on how we do it but in summary, if a user wants to access Company XYZ's tickets they will need to be logged into company XYZ's Active Directory.

We were able to keep the name 'Lancom Button' for our deployment of DeskDirector because DeskDirector can be branded.

    DeskDirector Free Demo

  

Topics: Technical
Administrator

Written by Administrator

AI-Based Ticketing System: The Ultimate Guide for IT Leaders - DeskDirector
AI-based ticketing is poised to revolutionize IT help desks. Just consider how many hours your ...
ai-based-ticketing-systems
Read More
ITSM Maturity Model: A Simple Guide for Leaders - DeskDirector
IT service management (ITSM) is constantly evolving, with new applications and technologies ...
IT-ticketing-system-guide
Read More
Internal IT Ticketing Systems: The Complete Guide - DeskDirector
Resolving IT issues even a few minutes faster can have a massive impact on overall business ...
IT-ticketing-system-guide
Read More