One of the most common ways for customers to log tickets is to email the ConnectWise email connector.
For some customers it can be a challenge to break that habit.
To help with the change we have extended DeskDirector right into Outlook with the new Outlook Add-in
When customers click on New Ticket they go straight to the new ticket section in DeskDirector
The My Tickets take them directly to a list of their open tickets.
