Best Practice: add a homepage link to your portal
Choosing DeskDirector as your main weapon of mass customer success can become even more powerful,...
DD Tech is a simple to use tool from DeskDirector, designed from the ground up to make your Level 1 & 2 HelpDesk technicians more efficient in creating and managing support tickets.
Watch the video below to see what working on a ticket looks like on different devices.
DD Tech is the perfect solution to working remotely as it allows techs to perform all their essentials tasks without missing a beat.
DD Tech together with its most powerful add-on component DD Chat & Broadcast gives you additional tools to communicate with your users.
Broadcast will send out targeted, important updates to everyone eliminating the need of phone calls and email chains.
Chat gives you a clear advantage in servicing your clients when they need to talk to you the most, without disrupting the work of your technicians. Win win.
DD Tech UX/UI is designed to be intuitive and with very little learning curve. What you see is what you get in its elegant simplicity.
Our documentation has a whole area dedicated to DD Tech, from a brief explanation on what to expect to more specific topics.