1 min read

DeskDirector Partner Webinar, 15.1 is coming

Published on: | Updated on:

In last week's partner webinar we introduced all our Autotask and ConnectWise partners to what's coming in DeskDirector 15.1. You can watch the full recording below.

Highlights of the DeskDirector 15.1 release;

Brand new web interface

  • Brings almost all DeskDirector features to the web
  • Chat is coming at the end of April
  • Works on mobile, tablets, PCs and of course Apple Mac

New Chat engine

  • A complete new real-time communication engine with more robust connection management
  • Full chat history will be available to the client's and your team
  • Support for multi-party chat
  • Supports multi-device chat, so client's can chat from anywhere
  • Targeted chat queues so you can direct chat to the right team

IMPORTANT REQUIREMENT
The new 15.1 Client Console will require client computers have Microsoft.NET 4.0 installed. There is a good chance it will be, but you will need to check this ahead of time.

DeskDirector Free Demo
Topics: Technical
Administrator

Written by Administrator

Personalizing Your IT Ticketing Automation - DeskDirector
Effective internal IT support is essential for running your business smoothly, but managing ticket ...
Internal IT Ticketing System
Read More
Using AI in Your Microsoft Ticketing System - DeskDirector
The way customers interact with support systems is evolving, and IT leaders are feeling the ...
Read More
How ITSM Change Management Enables Agility - DeskDirector
The ability to adapt quickly has always been a hallmark of successful organizations. As markets ...
ITSM-Change-Management
Read More