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Hacks for improved customer service - Features checklist

Posted by Poorvi Jhawar

‘Necessity is the mother of invention’ and that’s exactly how DeskDirector was conceived. We’re a service by an MSPs, for MSPs. When we say that we understand your struggles, we mean it. It is not a mere conjecture, but a first hand experience. 

We wanted to make sure that you have had experienced the DD Portal to the fullest and here is a checklist of our must-try features in the DD Portal. 

Customized service offering

 DeskDirector helps you achieve this with:

  • User-friendly portals
  • Detailed custom forms to get information
  • Custom domain, branding and avatars to make the portal familiar immediately
  • Customized learning center to provide content  suitable for their needs

assigned technicianTry this now :

User Name: demo@deskdirector.com

Password: demodirect! 

Jump Into The Portal

 

 

Effective Approval system

DeskDirector automates your approval system seamlessly with:

  • Approval notifications in the portal.
  • Special approval request types.
  • An all-in-one platform.
  • Setting up multiple approvers .
  • Integration with QuoteWerks and ConnectWise Sell.

approvals

Try this now :

User Name: demo@deskdirector.com

Password: demodirect! 

Jump Into The Portal

 

 

Ticket Life-cycle Management

DeskDirector helps you manage tickets with better service. We:

  • Cut down on your expensive calls and vague emails through custom forms
  • Provide an all-in-one platform where your customers can create, view and edit tickets
  • Inform your customers in real-time of the ticket progress
  • Fast-track tickets as per set priorities
  • Inform you when your VIP customers interact on the platform

Tickets in one place

 Try this now :

User Name: demo@deskdirector.com

Password: demodirect! 

Jump Into The Portal

 

 

On-boarding and learning system

Your aim should be to educate them to become more independent. This will lead to you being their trusted technology adviser.Through DeskDirector you can:

  • Provide customers with a customized learning center.
  • Upload tutorial videos and useful links for onboarding.
  • Make end-users more efficient through the Bigger Brains integration.

Read more about how DeskDirector helps you onboard and set up a learning center.

training videos and links-1

 If you have tried all the features above, you might want to want to get full access to the demo. 

Book in a Full Demo

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