“The entire team and I here at DeskDirector are really excited to be bringing this feature to the DeskDirector community, especially as many of our partners have asked for us to integrate with Wufoo,” said Phill Claxton, Co-Founder of DeskDirector. “Not only can our partners now ensure their clients provide them with all the information their team needs to work more efficiently, but the flexibility these forms give will allow them to provide an innovative customer service experience, which is paramount. We have worked hard on adding this integration and definitely encourage our partners to continue to send us their suggestions.”
How DeskDirector Works
DeskDirector is an application that provides both clients and staff at IT Service companies a powerful portal experience. Clients can have instant access to chat, tickets, quotes, invoices, training and other services. Staff can also chat and see the presence of their clients, which allows them to work more efficiently and record time. DeskDirector continues to deliver partner lead features that improve both the client and staff experience and allow the IT service provider to differentiate their service offerings.
Wufoo is a web application that allows anyone to build online forms easily and effectively. Wufoo is a leader in this market and with their solution building forms and collecting data is now easy, fast and fun.
Benefits of Integrating DeskDirector with Wufoo
By integrating DeskDirector with Wufoo, partners now have a way to easily deliver forms for their clients to complete. These forms are automatically and seamlessly logged into their Autotask or ConnectWise system as either service tickets or as sales opportunities. With the flexibility these forms give change requests, support requests and new equipment requests can all easily be handled. Technical staff will be more productive as the information they need to effectively complete requests can be captured in the form through required fields.
To learn more about the DeskDirector/Wufoo integration, please visit www.DeskDirector.com/Wufoo
About Autotask (www.autotask.com)
Autotask provides one of the world’s leading hosted IT business management software to streamline and optimize business process for technology solutions providers. Autotask provides real-time service delivery intelligence to help users understand the factors that drive their business and profitability.
About Connectwise (www.connnectwise.com)
Designed exclusively for the IT Channel, ConnectWise is the leading business management solution for service providers, MSPs, technology consultants, integrators, and developers. Today more than 71,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability.
About DeskDirector (www.DeskDirector.com)
DeskDirector is a portal tool that has been built for IT Service Providers to better serve their clients’ needs by using innovative features such as providing self-service, seeing the presence of clients and interacting with them via the chat feature. DeskDirector provides unparalleled customer service, ensuring it continues to foster stronger relationships with both its customers and partners locally and internationally. To see how DeskDirector can promote success through its innovative features, visit their website.
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