3 min read

Wufoo Integration | Renowned Form Building Application

June 22, 2014

The integration with Wufoo allows IT Providers to better serve the needs of their customers as they can now provide customizable forms in DeskDirector.

DeskDirector, the developer of the highly acclaimed and leading client portal solution that takes Autotask and ConnectWise to the next level, has today announced that it has added integration with Wufoo. This integration provides yet another layer of value added service to DeskDirector as partners can now easily create and add customizable forms to DeskDirector, which either creates service tickets or sales opportunities in their PSA tool.

“The entire team and I here at DeskDirector are really excited to be bringing this feature to the DeskDirector community, especially as many of our partners have asked for us to integrate with Wufoo,” said Phill Claxton, Co-Founder of DeskDirector. “Not only can our partners now ensure their clients provide them with all the information their team needs to work more efficiently, but the flexibility these forms give will allow them to provide an innovative customer service experience, which is paramount. We have worked hard on adding this integration and definitely encourage our partners to continue to send us their suggestions.”

How DeskDirector Works

DeskDirector is an application that provides both clients and staff at IT Service companies a powerful portal experience. Clients can have instant access to chat, tickets, quotes, invoices, training and other services. Staff can also chat and see the presence of their clients, which allows them to work more efficiently and record time. DeskDirector continues to deliver partner lead features that improve both the client and staff experience and allow the IT service provider to differentiate their service offerings.

Why Wufoo?

Wufoo is a web application that allows anyone to build online forms easily and effectively. Wufoo is a leader in this market and with their solution building forms and collecting data is now easy, fast and fun.

Benefits of Integrating DeskDirector with Wufoo

By integrating DeskDirector with Wufoo, partners now have a way to easily deliver forms for their clients to complete. These forms are automatically and seamlessly logged into their Autotask or ConnectWise system as either service tickets or as sales opportunities. With the flexibility these forms give change requests, support requests and new equipment requests can all easily be handled. Technical staff will be more productive as the information they need to effectively complete requests can be captured in the form through required fields.

To learn more about the DeskDirector/Wufoo integration, please visit www.DeskDirector.com/Wufoo  

About Autotask (www.autotask.com)

Autotask provides one of the world’s leading hosted IT business management software to streamline and optimize business process for technology solutions providers. Autotask provides real-time service delivery intelligence to help users understand the factors that drive their business and profitability.

About Connectwise (www.connnectwise.com)

Designed exclusively for the IT Channel, ConnectWise is the leading business management solution for service providers, MSPs, technology consultants, integrators, and developers. Today more than 71,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability.

About DeskDirector (www.DeskDirector.com)

DeskDirector is a portal tool that has been built for IT Service Providers to better serve their clients’ needs by using innovative features such as providing self-service, seeing the presence of clients and interacting with them via the chat feature. DeskDirector provides unparalleled customer service, ensuring it continues to foster stronger relationships with both its customers and partners locally and internationally. To see how DeskDirector can promote success through its innovative features, visit their website.

Phill Claxton
+64 9 550 0072

DeskDirector Free Demo

Phill Claxton

Written by Phill Claxton

4 Challenges with an Automated Ticketing System – DeskDirector
Ticketing automation is “low hanging fruit” for most IT organizations: with the potential to ...
Read More
Microsoft Operations Framework: An In-Depth Overview – DeskDirector
IT service management (ITSM) can feel like solving a rubix cube: only the exact right combination ...
Read More
What Is Enterprise Service Management? All the Answers Inside – DeskDirector
Gartner expects business spending on IT to increase 6.8% in 2024, reaching $1.5 trillion by the end ...
Read More