#1 Help Desk Ticketing Software
Automate the entire ticket lifecycle and address the needs of all stakeholders with a powerful, customizable IT ticketing system
The Essential Help Desk Ticketing System
Streamline
Ensure smooth operations and efficient resource allocation by organizing, prioritizing, and assigning tickets and tasks automatically
Centralize
Facilitate and centralize focused communication between ticket stakeholders, leading to quicker resolutions and improved customer experiences
Optimize
Make informed decisions and continuously improve processes by tracking key performance indicators and reporting on critical metrics
Reduce Help Desk Agent Workload
Meet your ticket influx head-on with streamlining features and resources
Automation: Run hundreds of ticket-based workflows and approvals to slash ticket resolution times
Task Lists: Embed your SOPs into tickets, create system templates, attach documentation, and send instructions to service reps to maximize efficiency
Self-Help Resources: Give end-users a chance to answer their own questions, giving techs back valuable time to focus on high-priority tickets
Scale Your Business with Full Ticket Lifecycle Automation
Access sophisticated IT ticketing system features that make slashing resolution times a breeze
Smart Tickets: Create ticket-specific rules and embed instructions directly in tickets so techs get the full story
Broadcasts: Instantly update internal and external end-users on ticket changes, status updates, and other urgent news
SOP Management: Standardize ticket processes with SOP tools that simplify making changes and notifying users
Address the Needs of All Stakeholders
Reap the benefits of the only platform that addresses all four ticketing system audiences
Service Organization: Benefit from efficient resource allocation, streamlined workflows, and effective communication to for your tickets
Service Agent: Ensure clear task assignment, simple collaboration, powerful automation, and performance monitoring for each of your techs
Service Recipient: Give timely updates, satisfactory resolutions, and an easy-to-use interface to the end-user recipients benefiting from the service
Customer Organization: Strengthen relationships, improve ticket resolution time, and enable transparent communication with features tailored to the organization that requires the service
Streamline Incident and Problem Management
Solve incidents, outages, and other challenges quickly with automated, problem-solving features
Priorities: Automatically flag urgent and high-priority tickets for agents’ attention, ensuring your most important tickets get resolved the fastest
Ticket Routing: Route a predetermined chain of approvals for your workflows so all the relevant stakeholders can seamlessly sign off and move tickets to resolution
Fan-Outs/Parent-Child Tickets: Link tickets to create a hierarchical structure that makes organizing tickets easy
Make Data-Fueled Business Decisions
Monitor and optimize ticket process performance with digestible reporting
Pre-Built Dashboards: Create visual reports on resolution time, response time, unresolved tickets, and other KPIs at an executive or agent level for game-changing visibility
Custom Reports: Generate tailor-made dashboards and reports based on the metrics that matter most to your organization
User Surveys: Boost customer satisfaction by gaining an understanding of the client experience through automated surveys
4X
Faster Ticket Resolution
20%
Higher CSAT Scores
+10%
Increase in IT ROI
100%
Hassle-Free
Gain a Competitive Edge with These Essential Features of Help Desk Ticketing Software
Microsoft Integrations:
Make the most of your Microsoft environments with robust SharePoint and Power Automate integrationsMicrosoft Teams App:
Start and manage tickets directly in Teams for an expedited, cohesive tech stackGitHub Solutions Gallery:
Access pre-built workflows to expedite your set-up process from our library of solutionsWorkflow Triggers:
Start universal, powerful workflows with over 24 high-performance workflow triggersUser Groups & Fan-Outs:
Reduce disorganization by logically linking and meta-tagging tickets based on categoryLive Chat:
Boost CSAT by 20% by enhancing communication and support with end-users