#1 IT Ticketing System for High-Performing Organizations
Streamline, centralize and optimize your ticketing processes for 4x faster resolutions
DeskDirector empowers your techs to automate the entire ticketing lifecycle, reduce backlogs and deliver a consistent experience for every employee
Deliver Best-In-Class Internal IT Ticketing with Automated Workflows
Increase Productivity
Accelerate approvals, free your techs from manual tasks and resolve tickets 4x faster
Improve Adoption
Increase service consistency, enhance internal communication and boost ticketing adoption by 20%
Scale IT Operations
Integrate ticketing into your Microsoft environment and streamline workflows to seamlessly scale your system
Remove Manual Processes to Save Techs Hours Every Week
Simplify and standardize ticketing with intelligent automation
Automated workflows: Create custom workflows and use pre-built templates that trigger based on specific events and user behaviors within Power Automate.
Ticket groups: Categorize your IT tickets based on team, region or project to streamline workflows and accelerate approvals.
Ticket fan-outs: Link tickets together based on a range of factors to create hierarchical structures and make organizing tickets simple.
Custom forms: Collect all the information your techs need immediately and help end-users explain their issue with dynamic forms customized for specific request types to avoid endless back-and-forth.
SOPs: Automatically embed task lists as part of your SOPs in tickets and use custom task list templates to deliver consistent service and make life easier for techs.
Guarantee Seamless Internal Communication
Keep employees up to date on their requests without disturbing their workflows
Automated notifications: Configure your IT ticketing system to send notifications to end-users when tickets progress.
Broadcast updates: Deliver automatic updates to relevant groups about maintenance, policy changes and other key information.
Integrated messaging: Leverage our native app to communicate directly within Microsoft Teams to reduce task switching and lower response time.
Maximize Business Productivity
Reduce downtime with streamlined incident management
Ticketing priorities: Develop automatic priority lists to flag the most important tickets and ensure faster resolution.
Automatic ticket routing: Create predetermined approval chains to remove bottlenecks and make life simpler for every stakeholder.
Ticketing analytics: Generate actionable insights about ticketing usage and tech performance to improve IT ROI over time.
Enhance Employee IT Experience
Deliver best-in-class service with automated IT ticketing
Self-service platform: Empower employees to resolve their own issues and reduce ticket queues with custom, on-demand learning resources and sophisticated chatbots.
Centralized ticketing: Enable employees to issue tickets via the Microsoft Teams App or using Deep Links embedded in SharePoint to minimize disruptions.
Service catalogs: View all request types and issue the right ticket with confidence.
