Grow Help Desk Efficiency with the Tech Portal
#1 MSP Software
The Tech Portal and Client Portal give you the best value when used together. The Tech Portal takes care of your technicians while the Client Portal focuses on customers. We make customer experience effortless for both sides.
Why Should You Use the Tech Portal?
All Tools in One Place
Your technicians can quickly create and triage tickets, manage live chat and customer expectations all through one interface
No Repeated Procedures
Repeatable work can be automated and standardized, and procedures shared & consumed across the team
Easily Add Time
Concerned about unbilled time? Automated timers start, stop and insert time instantly, giving you more accurate billing
Live Chat with Customers
Solve quick fixes with DD Talk, speak to your customers on chat, and resolve their issue without email
Visibility Over Tickets
Never lose track of tickets with multiple, persisting in-screen tabs
Keep Your Customers Informed
Keep customers in-the-know on the important updates and notifications. No more lost emails.
