Boost Your CSAT by 20% with the #1 Customer Support Portal
DeskDirector's powerful customer support portal empowers your team to put customers first with expedited support processes, branding customization, slashed ticket resolution times, and more
Provide Quick, Easy, Accurate Support
Reduce Ticket Resolution Time
Ask customers the right questions through custom forms, helping you get all the information in one go and reducing back and forth
Focus on Tickets with Helpdesk Tools
Level 1 & 2 helpdesk technicians get access to Tech Portal, an all-in-one platform seamlessly integrated with ConnectWise or Autotask
Create a Custom Branded Portal
Create a branded client portal to your requirements to familiarize your customers with your MSP business and become their go-to technology adviser
Expedite Approval Processes
Set up approvers and get quick responses with our automated approval system, all within the portal
Unclutter Customers' Inboxes
Implement a user-friendly interface where your users can view, create and close tickets, see quotes and invoices all in one place
Chat with Customers in Real-Time
Use the Live Chat functionality to resolve simpler issues faster, allowing you to focus on higher priority tickets in the queue
Exceed Customer Service Expectations
Giving customers something extra is what makes you stand out from the herd. With DeskDirector you add the ‘wow’ affect in your service offering. You can fire up a chat session, automate ticket replies and send broadcasts in critical situations.
Become Their Go-To Technical Adviser
Share educational and marketing content from the Learning and Content Center to become an authoritative figure for all things technical
Automate Standard Operating Procedures
With Custom Flows, add automation to your helpdesk system. Attach custom forms and solve tickets without taking up engineer time
Notify Clients Quickly
Send out Broadcasts to notify clients of critical outages. Make them sticky if they're critical, so your clients will never miss a notification from you