DeskDirector

Choose DeskDirector: The Best Alternative ITSM Tool to Freshdesk

Experience the DeskDirector Difference

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Flat monthly pricing, so no matter how much your team grows, there won't be any surprises

Per agent pricing, so as your team grows, you pay more money

Low-code automation so teams can build and automate processes without needing years of coding experience

A low code platform that’s in beta and doesn’t have seamless UX or dynamic features

Flexible functionality, powerful integrations, and clear reporting and analytics ensure DeskDirector fits right into your ecosystem

A comprehensive Knowledge Base and a robust array of resources, from FAQs to service recipes, to make for user-friendly training

Some users suggest that Freshdesk could have more comprehensive training and resources to enhance ease-of-use

DeskDirector provides a superior customer portal experience.

— Jeannine Edwards, Former Director of Community, ConnectWise

Simpler Pricing. Diverse Functionalities. See For Yourself!

DeskDirector

(Middle Tier: $670/month)

Freshdesk

(Middle Tier: $49/month/agent)

Flat monthly pricing

No-code automation with Microsoft Power Automate

Smart Tickets

Inline forms

Approval Workflows

Customizable Reporting Dashboards

Unlimited Departments

Unlimited User Groups

Community Forums

Live Chat

Self-Service Center

Customer Portal

Unbeatable Features for Your Business

No time to code? No problem – this is a low-code solution.

Integrate with Power Automate for unrivaled workflow performance
Speed up ticket resolution with smart tickets that you can use to create rules and trigger actions
Ensure nothing falls through the cracks with unmatched approval workflows
See the information that matters to your business with customizable reporting
Benefit from your peers with a community forum full of pre-built service recipes
Enjoy these features and more for a flat monthly price, so there are no surprises.

Check Every Box with DeskDirector’s Automated Solution

With DeskDirector, the better alternative to Freshdesk, you can achieve better business, happier customers, and a major boost in productivity, no matter your company’s size or industry.

Choose DeskDirector: The Best Alternative ITSM Tool to Freshdesk

vs

— Jeannine Edwards, Former Director of Community, ConnectWise

— Jeannine Edwards, Former Director of Community, ConnectWise

Simpler Pricing. Diverse Functionalities. See For Yourself!

DeskDirector

(Middle Tier: $670/month)

Freshdesk

(Middle Tier: $49/month/agent)

Flat monthly pricing

No-code automation with Microsoft Power Automate

Smart Tickets

Inline forms

Approval Workflows

Customizable Reporting Dashboards

Unlimited Departments

Unlimited User Groups

Community Forums

Live Chat

Self-Service Center

Customer Portal

Unbeatable Features for Your Business

Check Every Box with DeskDirector’s Automated Solution

With DeskDirector, the better alternative to Freshdesk, you can achieve better business, happier customers, and a major boost in productivity, no matter your company’s size or industry.

With DeskDirector, the better alternative to Freshdesk, you can achieve better business, happier customers, and a major boost in productivity, no matter your company’s size or industry.

Solutions

Resources

About Us

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Solutions

Resources

About Us

Legal

Solutions

Resources

About Us

Legal