Grow help-desk efficiency

To access the free version you have to be a DeskDirector customer. If you are a customer you can get immediately started here or find out more below.

DD Tech has been designed specifically make life simple for Level 1 and 2 engineers. It is ideal for new engineers, as it enables you to cut down their training time and get them answering tickets faster. See how it works.

DD Tech is designed to make life simple for Level 1 and Level 2 helpdesk teams.
DD Portal is a platform focused on the end user – your customers.

DD Talk is an add-on which is in-built feature in Tech to enable chat between your customers and help-desk technician. 

This is included in our Dynamic Plan, but is an add-on for our Essentials Plan. Have a look at the pricing here.

Level 1 and 2 helpdesk teams. This tool is to increase the productivity of your help-desk team. Find out how efficient are your technicians? 

No, the interface is simple, intuitive, and user-friendly. Your engineers don’t need any additional training.

No, it comes as a service bundle with the DD Portal because they are designed to work with each other and offer the great customer service you are after. 

DD Talk is the new chat system in Tech which enables your help-desk technicians to solve tickets via live chat. Find more here.

DD Tech seamlessly integrates with Connectwise and Autotask. You can see how it works here. 

DD Tech is an all-in-one platform for Level 1 and Level 2 helpdesk teams that offers significant advantages, such as:

Yes, but not for your daily tasks. DD Tech takes care of your everyday requirements, but for exceptional cases you will need access to your PSA. See how it works.