Effortless Customer Experience starts with DeskDirector

DeskDirector is #1 customer experience portal for MSPs.Give your end-users an award-winning service by giving them control, a personalized support portal and uncluttering their inboxes.

We seamlessly integrate with your PSA – ConnectWise Manage and Autotask so that you and your clients receive updated information.

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DeskDirector customer experience portal for MSPs

DeskDirector provides a superior customer portal experience.

Jeannine EdwardsFormer Director of Community, ConnectWise

Once our clients used DeskDirector, we instantly differentiated ourselves from others and started winning new business.

Nick MoranEvolve IT

Really loving having DeskDirector. It’s a real game changer for us.

Chris DaviesManaging Director, Evologic

With the integration provided by DeskDirector, ConnectWise is turned into a weapon of empowerment

Jesse JenkenBulletProof Infotech

So, what are you looking for?

My customers are tired of long emails and calls and I want them to have a better experience.

Provide Support

I want to provide a customer service experience and I want to differentiate my MSP business

Delight Customers

What is DeskDirector?

We are all-in-one customer service solution for your help-desk team.

Dynamic Service Experience

Customer Portal

Integrated with your PSA

Cost Saving

Service tool

Give a Dynamic Service Experience

Get detailed information through Custom Forms so that there is a ticket resolution in the first response

Use Fast-track to get to your VIP clients first and solve their tickets in priority

Upload educational content and send it to customers to encourage self-help and avoid 'How-to' tickets

Create user-friendly and branded portal to encourage portal usage while discouraging phone calls and emails

Give a concierge experience to your VIP customers when they call after hours

See a daily digest of activities on the portal and send it your clients over email or embed it in the portal

A 3 button portal for your demanding clients who have the option to learn, chat and create a ticket - all in one place

Give your clients a daily update on 'Block Hour' contract by embedding PDF in the portal

Seamlessly reach into your customer's HR and procurement process with our one-click approval system

Customer Portal

The portal is the ultimate one stop platform for your customers to interact with you. This means fewer phone calls and emails, more happy customers.

Manage Tickets
Approval System
Learning Center
Reporting
Integration

Customers can create, view and edit tickets
Escalates ticket through the FastTrack option
Informs customers of ticket-progress

View approval requests
Empower customers to Approve/Deny sensitive requests

Upload tutorial videos and useful links for onboarding
Make end-users more efficient through the Bigger Brains integration
Reduce incoming support conversations by helping customers help themselves

Review reports to improve portal usage so that you get fewer calls and emails
Share interactive Power BI dashboards which is easy to understand by your customers