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Effortless Customer Experience starts with DeskDirector

DeskDirector is #1 customer experience portal for MSPs.Give your end-users an award-winning service by giving them control, a personalized support portal and uncluttering their inboxes.

We seamlessly integrate with your PSA – ConnectWise Manage and Autotask so that you and your clients receive updated information.

DeskDirector customer experience portal for MSPs

So, what are you looking for?

My customers are tired of long emails and calls and I want them to have a better experience. 

I want to provide a customer service experience and I want to differentiate my MSP business

What is DeskDirector?

We are all-in-one customer service solution for your help-desk team. 

Personalized Service Experience
Dynamic Service Experience
Customer Portal
Customer Portal
Integrated with your PSA
Integrated with your PSA
Cost Saving
Cost Saving
Service tool
Service tool

Give a Dynamic Service Experience

Get Details Icon
Get detailed information through Custom Forms so that there is a ticket resolution in the first response
Fast-track tickets icon
Use Fast-track to get to your VIP clients first and solve their tickets in priority
Upload educational content icon
Upload educational content and send it to customers to encourage self-help and avoid 'How-to' tickets
Create user-friendly and branded portal icon
Create user-friendly and branded portal to encourage portal usage while discouraging phone calls and emails
VIP customers icon
Give a concierge experience to your VIP customers when they call after hours
Custom reports on portal icon
See a daily digest of activities on the portal and send it your clients over email or embed it in the portal
Custom domain, branding and avatars icon
A 3 button portal for your demanding clients who have the option to learn, chat and create a ticket - all in one place
Send invoices and quotes icon
Give your clients a daily update on 'Block Hour' contract by embedding PDF in the portal
Effective Approval System Icon
Seamlessly reach into your customer's HR and procurement process with our one-click approval system

Customer Portal

The portal is the ultimate one stop platform for your customers to interact with you. This means fewer phone calls and emails, more happy customers.

  • Customers can create, view and edit tickets 
  • Escalates ticket through the FastTrack option
  • Informs customers of ticket-progress
Create and manage tickets
  • View approval requests
  • Empower customers to Approve/Deny sensitive requests
View approval requests
  • Upload tutorial videos and useful links for onboarding
  • Make end-users more efficient through the Bigger Brains integration
  • Reduce incoming support conversations by helping customers help themselves
Join the learning center
  • Review reports to improve portal usage so that you get fewer calls and emails
  • Share interactive Power BI dashboards which is easy to understand by your customers
Review reports to improve your portal usage

Integrated with your PSA

Integrated with your PSA Interacts with your PSA every 10 seconds
Updates all the company, contact and ticket information Updates all the company, contact and ticket information
customer Inform your customers of the ticket progress

Cost Saving

Custom forms give you all the information in one go, reducing call-backs
Learning center educates your clients so that they can solve small issues by themselves
A ticket is directly created instead of phone calls and emails
Replaces 4-5 helpdesk techs with the ticket management

Service Tool

Get through your tickets 2 times Faster.

Chat icon
DD Chat and Broadcast

Chat and send notifications to your customers.

Ticket Management Icon
Ticket Management

Manage tickets in one-platform and automate responses

Service radar icon
Service Radar

Make sure your VIP tickets never go stale with a graphical representation of your support tickets

Time capture icon
Time Capture

Automatically add time to your tickets.