Using emails and calls for customer support is difficult. Your customers often don’t give you enough information to fix the issue. There is a lot of back-and-forth, and emails are often missed by clients. Open tickets is sitting in your system for months, and your customers grow more dissatisfied with each passing day.
Long calls and emails hurt helpdesk efficiency.
With DeskDirector, never miss an email, give your customers control, get all ticket information, and improve the customer experience.
Ask your customers the right questions during a support request through custom forms. This helps your get all the information in one go, instead of waiting for your customers to respond.
Level 1 &2 helpdesk technicians get access to DD Tech, an all-in-one platform seamlessly integrated with ConnectWise or Autotask. DD Tech is fast and focused to the helpdesk needs
Brand the portal as per your requirements to familiarize your customers with your MSP business and become their go-to technology adviser.
Set up approvers and get quick responses with our approval system all in the portal without emails
A user-friendly interface where your users can view, create and close tickets, see quotes and invoices in one place
DeskDirector provides a superior customer portal experience.
Once our clients used DeskDirector, we instantly differentiated ourselves from others and started winning new business.