Your customers need more than helpdesk support, they need an experience to remember.
Basic support options don’t cut it anymore.
Most MSPs might think having a support portal is good enough, it is not. Giving customers something extra is what makes you stand-out from the herd. Your customer service can be that differentiator.
DeskDirector does not only make it easier for your customers to get support, but it also helps your technicians to give support. This holistic approach is what you need for that extra mile. It replaces the ConnectWise Client Portal along with Autotask Client Portal.
With DeskDirector you add the ‘wow’ after in your service offering. You can fire up a chat session, automate ticket replies and send them broadcasts in critical situations.
Share educational and marketing content from the Learning and Content Center to become an authoritative figure for all things technical
With Custom Flows, add automation to your helpdesk system. Attach custom forms and solve tickets without taking up engineer time.
Ask your customers the right questions during a support request by using custom forms. This helps you get all the information in one go, instead of waiting for your customers to respond.
Give your technicians a helpdesk tool, DD Tech focused on solving tickets
Send out Broadcasts to notify clients of critical outages
Inform your customers at each stage of a ticket with notifications.
Once our clients used DeskDirector, we instantly differentiated ourselves from others and started winning new business.