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Differentiate yourself with DeskDirector

Your customers need more than helpdesk support, they need an experience to remember.

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Customer experience icon with DeskDirector

Why is customer experience important?

Basic support options don’t cut it anymore.

Most MSPs might think having a support portal is good enough, it is not. Giving customers something extra is what makes you stand-out from the herd. Your customer service can be that differentiator.

DeskDirector does not only make it easier for your customers to get support, but it also helps your technicians to give support. This holistic approach is what you need for that extra mile. It replaces the ConnectWise Client Portal along with Autotask Client Portal.

Helping exceed customer expectations

How can you exceed expectations?

With DeskDirector you add the ‘wow’ after in your service offering. You can fire up a chat session, automate ticket replies and send them broadcasts in critical situations. 

Give support with experience

Become their go-to Technical adviser

Become their go-to Technical adviser

Share educational and marketing  content from the Learning and Content Center to become an authoritative figure for all things technical

Automate Standard Operating Procedures

Automate Standard Operating Procedures

With Custom Flows, add automation to your helpdesk system. Attach custom forms and solve tickets without taking up engineer time. 

Quick Ticket Resolution

Quick Ticket Resolution

Ask your customers the right questions during a support request by using custom forms. This helps you get all the information in one go, instead of waiting for your customers to respond. 

Effortless experience for technicians

Effortless experience for technicians

Give your technicians a helpdesk tool, DD Tech focused on solving tickets 

Notify clients quickly

Notify clients quickly

Send out Broadcasts to notify clients of critical outages

Clients can track progress at each stage of a ticket

Clients can track progress

Inform your customers at each stage of a ticket with notifications.

What our customers think about DeskDirector

Give your customers the service they deserve Try DeskDirector today and see it for yourself!