DeskDirector came into being out of necessity – there were no easy tools available in the MSP Industry to help with customer service...
Efficiency plays a key role in managed service provider (MSP) profitability. Without repeatable processes in place, it’s difficult to manage incoming service requests..
What is an ideal help-desk tool? A tools which sits on top of your PSA and aids in ticket resolution - because that is ALL your techs need ...
"With the integration provided by DeskDirector, ConnectWise is turned into a weapon of empowerment."
DeskDirector provides a superior customer portal experience.
Overall DD Tech is a great tool for our entry level engineers.
Really loving having DeskDirector. It’s a real game changer for us.