DD Tech sits on top of your help-desk ticketing system, and is dedicated to daily needs of level 1 & 2 techs.

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Help-desk Tool

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6 Ways an efficient help-desk team improves your bottom line

DeskDirector came into being out of necessity – there were no easy tools available in the MSP Industry to help with customer service...

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How Top MSPs Create a Best-in-Class IT Ticketing System

Efficiency plays a key role in managed service provider (MSP) profitability. Without repeatable processes in place, it’s difficult to manage incoming service requests..

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5 must-try features of DD Tech

What is an ideal help-desk tool? A tools which sits on top of your PSA and aids in ticket resolution - because that is ALL your techs need ...

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What People Say About DeskDirector

"With the integration provided by DeskDirector, ConnectWise is turned into a weapon of empowerment."

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DeskDirector provides a superior customer portal experience.


Overall DD Tech is a great tool for our entry level engineers.

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Really loving having DeskDirector. It’s a real game changer for us.

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