Deliver Better Customer Service with a Smart Support Portal

DeskDirector, better customer service with a smart support portal

See how you can improve customer experience with DeskDirector

Apart from being a better alternative to ConnectWise Client Portal and AutoTask Client Portal, DeskDirector elevates the end-user experience by leaps and bounds.

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A holistic approach to customer service with DeskDirector

Walk through DeskDirector Tools

End-User – DD Portal
Help-Desk – DD Tech
Admin Console

User-friendly portal for customers

Easy login options to the portal, without having to remember a password.
Conclusive ticket information using Custom forms to solve tickets in the first response
Customize and brand your portal with a custom domain, brand colours, and logo
Integrates well with your PSA – ConnectWise and Autotask, so your customers get notifications when:
- Technicians are assigned
- Change in Ticket Status
- Invoice or Quote is sent through ConnectBooster, ConnectWise Sell or QuoteWerks
Available on Desktop – Mac and Windows, Web and Mobile to give customers support where and when they need it
Upload content for education and onboarding
Reports, invoices and quotes can be viewed by customers
Initiate chat for quick support
Receive broadcasts under critical outages

All-in-one tool for Level 1 & 2 technicians

Clean and intuitive interface to focus on tickets
Updated information from your PSA – ConnectWise and Autotask (On-Premise and Cloud)
Easy login with your PSA membership credentials
Capture time spent on a ticket easily without having to calculate
Automate ticket responses and standard operating procedures with macros for quick support
Respond to chat initiated by customers and manage them through Chat Session Manager
Send broadcasts in case of critical outage to notify customers immediately

All-in-one tool for technicians level 1 and 2

Your back-end to DD Portal and Tech

Communicates with your PSA – ConnectWise and AutoTask using their APIs for fresh information
Set up login options you want your customers to have
Brand and customize the portal
Create request types that resonate with your clients
Use form templates or create forms to get ticket information
Upload educational and marketing information for customers
Set a ‘VIP’ status for the most important customers
Choose the amount of access received by each customer or company
Select approvers from each company for an effective approval system

Streamline your work with integrated tools

DeskDirector is a secure solution

Servers and Database are deployed to the AWS cloud
Our security settings are conforming to the best practices recommended by AWS

Our server is protected by HTTPS and follows best practices
Received an overall rating of “A” on SSL labs report – This means that data transactions between clients (TECH, PORTAL, ADMIN CONSOLE) are encrypted end-to-end

Our database is hosted on AWS and inside internal network and are also IP locked

All passwords saved in our system has been hash and salted. The only way to recover the password is to reset.

GDPR compliant

What our customers think about DeskDirector

DeskDirector provides a superior customer portal experience.

Jeannine EdwardsFormer Managing Director of Community, ConnectWise

Once our clients used DeskDirector, we instantly differentiated ourselves from others and started winning new business.

Nick MoranEvolve IT

With the integration provided by DeskDirector, ConnectWise is turned into a weapon of empowerment

Jesse JenkenBulletProof Infotech

Really loving having DeskDirector. It’s a real game changer for us.

Chris DaviesManaging Director, Evologic

Give your customers the service they deserve Try DeskDirector today and see it for yourself!

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