‘Necessity is the mother of invention’ and that’s exactly how DeskDirector was conceived. We’re a service by an MSPs, for MSPs. When we say that we understand your struggles, we mean it. It is not a mere conjecture, but a first hand experience.
We wanted to make sure that you have had experienced the DD Portal to the fullest and here is a checklist of our must-try features in the DD Portal.
Customer Service Hack #1: Customized Service Offering
DeskDirector helps you achieve this with:
- User-friendly portals
- Detailed custom forms to get information
- Custom domain, branding and avatars to make the portal familiar immediately
- Customized learning center to provide content suitable for their needs
Try this now :
User Name: demo@deskdirector.com
Password: demodirect!
Customer Service Hack #2: Effective Approval System
DeskDirector automates your approval system seamlessly with:
- Approval notifications in the portal.
- Special approval request types.
- An all-in-one platform.
- Setting up multiple approvers .
- Integration with QuoteWerks and ConnectWise Sell.
Try this now :
User Name: demo@deskdirector.com
Password: demodirect!
Customer Service Hack #3: Ticket Lifecycle Management
DeskDirector helps you manage tickets with better service. We:
- Cut down on your expensive calls and vague emails through custom forms
- Provide an all-in-one platform where your customers can create, view and edit tickets
- Inform your customers in real-time of the ticket progress
- Fast-track tickets as per set priorities
- Inform you when your VIP customers interact on the platform
Try this now :
User Name: demo@deskdirector.com
Password: demodirect!
Customer Service Hack #4: Onboarding and Learning System
Your aim should be to educate them to become more independent. This will lead to you being their trusted technology adviser.Through DeskDirector you can:
- Provide customers with a customized learning center.
- Upload tutorial videos and useful links for onboarding.
- Make end-users more efficient through the Bigger Brains integration.
Read more about how DeskDirector helps you onboard and set up a learning center.
If you have tried all the features above, you might want to want to get full access to the demo.