A client portal is software or system that manages everything involved in the client-provider relationship. Through a portal, clients can submit service requests, check on tickets, chat with support, and access important documents or service offerings in a secure and centralized place.
Customer service is one of the main drivers of a business, and client portals, especially for MSPs, can support customer service efforts. The wrong client portal can cause slower resolution time and increase customer frustration and churn, while a strong customer portal with the right features can help keep customers happy and allow a business to hit KPIs. For that reason, client portals are used across many industries.