Standardize Processes
Accelerate Delivery
Reduce Workload
For IT Departments
For MSPs
For Customer Service
For Ops Management
For Field Services
For HR Departments
Build better customer relationships with live chat, easy portal access, and automated status updates.
Onsite technicians can access DeskDirector from anywhere to check SOPs, update tickets, or triage high-priority requests.
HR departments can boost workflow efficiency while protecting employee privacy with private ticket groups.
"Really loving having DeskDirector. It's a real game-changer for us."
"Once our clients used DeskDirector, we instantly differentiated ourselves from others and started to win new business."
"DeskDirector is enabling us to streamline our services, improve our response time, stand out to our prospects and impress our clients."
"Being able to replace so many apps with one central platform not only saves us money, it saves time and many headaches."
Advanced Service Portal
- Customize your user portal with unique colors, logos, and a dedicated domain.
- Connect with users quickly through live chat and easy form submission.
- Equip users with educational material and self-service resources.
Automated Workflows
- Trigger actions, create rules, and automate intricate workflows to route tickets fast.
- Triage urgent tickets by designating VIP users or high-priority ticket types.
- Automate approval chains by request type, default approvers, or ticket groups.
Process Management
- Embed your SOPs into tickets, attach documentation, and send instructions for service reps.
- Categorize your tickets in groups by department, location, or project.
- Broadcast urgent news, policy changes, new operating procedures, and more.
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