Business Runs on DeskDirector

DeskDirector automates your workflows, standardizes procedures, and drives your business forward.  

Discover why so many teams love DeskDirector!

 

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HubSpot Video

Easier Workflows = Better Outcomes. 

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Standardize Processes

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Accelerate Delivery

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Reduce Workload

The Solution Built for Everyone

DeskDirector’s automated workflow system serves virtually any team, department, or business.

  • For IT Departments

  • For MSPs

  • For Customer Service

  • For Ops Management

  • For Field Services

  • For HR Departments

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Support your IT department with powerful automation that reduces workload and ticket queues.

ITSM software
ITSM

 

Solve support requests quickly and boost productivity with the easy-to-use service portal.

msp client portal software
customer portal

 

Build better customer relationships with live chat, easy portal access, and automated status updates.

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DeskDirector lets ops managers document SOPs and automate standardized procedure workflows.

SOP management software
SOP management

 

Onsite technicians can access DeskDirector from anywhere to check SOPs, update tickets, or triage high-priority requests.

field service management
field service management software

 

HR departments can boost workflow efficiency while protecting employee privacy with private ticket groups.

ITSM software
IT service management

 

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"Really loving having DeskDirector. It's a real game-changer for us."

- Chris Davis, Managing Director, Evologic

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"Once our clients used DeskDirector, we instantly differentiated ourselves from others and started to win new business."

- Nick Moran, Evolve IT

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"DeskDirector is enabling us to streamline our services, improve our response time, stand out to our prospects and impress our clients."

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"Being able to replace so many apps with one central platform not only saves us money, it saves time and many headaches."

Welcome to Scalable, Results-Driven Software.

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Advanced Service Portal

  • Customize your user portal with unique colors, logos, and a dedicated domain.
  • Connect with users quickly through live chat and easy form submission.
  • Equip users with educational material and self-service resources. 

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Automated Workflows

  • Trigger actions, create rules, and automate intricate workflows to route tickets fast.
  • Triage urgent tickets by designating VIP users or high-priority ticket types.
  • Automate approval chains by request type, default approvers, or ticket groups. 

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Process Management

  • Embed your SOPs into tickets, attach documentation, and send instructions for service reps.
  • Categorize your tickets in groups by department, location, or project.
  • Broadcast urgent news, policy changes, new operating procedures, and more.  
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Plays Nicely with Your Ecosystem

DeskDirector connects seamlessly with your other important systems so you can work more efficiently. 

Get More Done. Boost Your Business.  

Why settle for clunky, disorganized workflows? Organize your operations, resolve tickets quickly, and improve business performance from end-to-end.