All-in-One Automation and Client Portal Software

Hit Critical KPIs

Bring your ITSM software, your client portal, and SOP management into one place.

Boost Efficiency

Save an hour per day per employee on important IT tasks.

Automate Everything

From tickets to custom forms, maximize your resources with comprehensive automation.

What Clients Say
About Us

AARON C

Product Support Manager

5/5

Great end user experience, custom forms and email engine. Customization and automation options enable our business to solve a wide range of problems using DeskDirector.

PRISCILA B.

Head of Sales and Marketing

5/5

Through DeskDirector we have broken the silos of visibility and allowed all of our customers to enjoy the same support experience each time.

For IT Departments

Support your IT department with automation powered by our premium Microsoft Power Automate connector and reduce workloads & ticket queues.

Reduce back and forth communication by designing custom and inline forms
Resolve tickets faster with automated approval chains, smart tickets, and macros
Emphasize the importance of your IT department with insightful usage and service analytics

For MSPs

For Customer Service

For Ops Management

For Field Services

For HR Departments

Boost ITSM Operations

• Prioritize and categorize your tickets in groups by team, region, or project
• Build client connections through live chat and portal branding
• Collect important information easily with custom, dynamic forms
Streamline SOPs

• Embed SOPs directly in task lists and tickets to clarify tasks
• Consolidate SOP documentation in one place
• Centralize internal communication with automatic SOPs update notifications
Standardize HR Processes

• Expedite the recruiting and hiring process with applicant tracking
• Simplify onboarding and offboarding processes with custom forms, embedded SOPs, and automated approval chains
• Give employees the educational resources and training they need to succeed