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Important Communication for HUD and WPF Users

Posted by Serena Cappellini on May 30, 2019 2:26:31 PM

We will stopping support and development on HUD and WPF products starting from the 1st of July 2019.

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Topics: Technical, DD Tech, DD Portal, development, important updates, product updates, Support, Product

5 Benefits of Using DeskDirector Support Portal

Posted by Irina Kavchik on Nov 8, 2018 1:02:42 PM

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Topics: Technical, msp tools, Support, Product

Are you happy with DeskDirector support?

Posted by Irina Kavchik on Jul 10, 2018 2:48:53 PM

As an MSP, you would by now be familiar with the term CSAT. You probably adopted some form of customer satisfaction system with your service delivery practices already, and we hope you and your customers are seeing the benefits of it!

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Topics: Technical, Support, Customer Success

Important update on Internet Explorer

Posted by Catalina Ramirez on Jun 27, 2018 2:04:02 PM

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We are freezing development for Internet Explorer. This means that in the coming months new features will be targeted for the modern evergreen browsers like Edge, Chrome and FireFox. Your users will have a great experience on Edge, Chrome and FireFox, the Windows client and the Mac client. Users can continue using Internet Explorer 11 but 'mileage will vary' and the experience will slowly degrade.

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Topics: Technical, UI, development, integrations, important updates, product updates, Support

Staff HUD Deprecation

Posted by DeskDirector Team on May 24, 2018 3:45:45 PM

 

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Topics: Technical, DD Tech, Support

How to Test Out New Features in DD Tech?

Posted by Irina Kavchik on Mar 26, 2018 2:54:11 PM

We know that some of you can't wait for DD Tech to be released. DD Tech has a goal to make every techs day a great day! We want every tech to be a master of solving complex technical issues, rather than a master of complex ticketing/help-desk systems inside ConnectWise or Autotask.

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Topics: Technical, DD Tech, Support

Three ways to log into the Admin Console Login

Posted by Catalina Ramirez on Mar 9, 2018 2:51:29 PM
You can login to the admin console using any one of three intuitive, secure methods 

(1) Using your PSA account credentials
(2) Using a token sent to your mailbox
(3) Using your Office 365/Azure AD account


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Topics: Technical, Features, product updates, Support

Older version of DeskDirector will be no longer supported

Posted by Catalina Ramirez on Oct 11, 2017 1:08:08 PM

Here at DeskDirector we want to make sure that our clients can use all the latest features and changes we have to offer. Due to this, we need to say goodbye to the old and welcome in the new. 

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Topics: DD Tech, important updates, Support