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6 Best Practices to Create your Service Catalog in DeskDirector (updated)

Posted by Irina Kavchik on Aug 17, 2018 5:35:23 PM

People often struggle to describe an issue when they're talking to your IT engineer. In DeskDirector, request types represent your service catalog that helps your customers to select an option that is the most relevant to their needs. 

Request types is one of the key features available that you can extensively use to customize your MSP offerings. It doesn't mean that you need to customize your technology stack, you can keep it the same. But you need to customize how you offer it. Your clients might not need everything you have to offer. If you offer "ultimate IT solution" to all your clients, you become a commodity in the eye's of your clients. You need to customize how you deliver your solutions to them, so you can differentiate yourself in the world of standardization.

In this article, we put together five best practices that you need to follow to make your support portal useful and valuable for your clients. As well helping you to create great customer experiences. 

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Topics: Technical, Features, Customer Experience, Forms

New feature: Now you can filter specific companies in the Admin Console

Posted by Catalina Ramirez on Jun 19, 2018 3:26:25 PM

One of the most requested features and significant pieces of feedback we have received from our clients is "The list of companies shows all the companies in my ConnectWise/Autotask, is there a way to filter them to the relevant ones?"

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Topics: Technical, New Features, General, Features, ConnectWise, admin console, AutoTask

Three ways to log into the Admin Console Login

Posted by Catalina Ramirez on Mar 9, 2018 2:51:29 PM
You can login to the admin console using any one of three intuitive, secure methods 

(1) Using your PSA account credentials
(2) Using a token sent to your mailbox
(3) Using your Office 365/Azure AD account


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Topics: Technical, Features, product updates, Support

DD Tech: Macros, Tabs, and More...

Posted by Andrew Lahikainen on Aug 7, 2017 5:31:00 PM
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Topics: Technical, DD Tech, Features

New Feature: Additional Access in DeskDirector

Posted by Catalina Ramirez on Feb 2, 2017 3:10:06 PM

With the release of our latest server version (Admin Console 17.4.1) we are happy to annouce our new feature: Additional Access.

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Topics: Technical, Features