We will stopping support and development on HUD and WPF products starting from the 1st of July 2019.
Many clients ask us about the differences between these two platforms, and whether they should choose one over the other. The truth is, there actually aren't many differences between the two versions. At DeskDirector, we believe in feature parity across platforms. The reason we cater to different platforms is that all customers want to engage at their convenience.
You can easily increase uptake of DD Portal by re-branding your support emails and linking them back to the portal. Our leading MSPs have been using this technique for years, and they now have more than 70% of customers logging tickets through DeskDirector. In some cases, they get an entire company using DD Portal only.
I’m sure we can agree that the modern web is huge, allowing people to access content wherever they have a browser. What is also huge, is the community and ecosystem behind it all.