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Important Communication for HUD and WPF Users

Posted by Serena Cappellini on May 30, 2019 2:26:31 PM

We will stopping support and development on HUD and WPF products starting from the 1st of July 2019.

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Topics: Technical, DD Tech, DD Portal, development, important updates, product updates, Support, Product

Desktop vs Web – which platform of DD Portal is right for you?

Posted by Poorvi Jhawar on Oct 8, 2018 11:02:00 AM

Many clients ask us about the differences between these two platforms, and whether they should choose one over the other. The truth is, there actually aren't many differences between the two versions. At DeskDirector, we believe in feature parity across platforms. The reason we cater to different platforms is that all customers want to engage at their convenience.

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Topics: Technical, DD Portal, Deployment

How to Get More of Your Customers Using DeskDirector Portal?

Posted by Irina Kavchik on Oct 2, 2018 4:30:26 PM

You can easily increase uptake of DD Portal by re-branding your support emails and linking them back to the portal. Our leading MSPs have been using this technique for years, and they now have more than 70% of customers logging tickets through DeskDirector. In some cases, they get an entire company using DD Portal only.

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Topics: Technical, MSP Success, DD Portal, Customer Success, Onboarding

Bringing the web to the desktop

Posted by Chris Le Sueur on Jun 26, 2017 5:09:18 PM

I’m sure we can agree that the modern web is huge, allowing people to access content wherever they have a browser. What is also huge, is the community and ecosystem behind it all.

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Topics: Technical, DD Portal, development

Design Discussion: Ticket Input

Posted by Andrew Lahikainen on Jun 15, 2017 3:16:00 PM
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Topics: Technical, DD Portal, Deployment