<img height="1" width="1" alt="" style="display:none" src="https://www.facebook.com/tr?id=1457322577899094&amp;ev=PixelInitialized">

How to Test Out New Features in DD Tech?

Posted by Irina Kavchik on Mar 26, 2018 2:54:11 PM

We know that some of you can't wait for DD Tech to be released. DD Tech has a goal to make every techs day a great day! We want every tech to be a master of solving complex technical issues, rather than a master of complex ticketing/help-desk systems inside ConnectWise or Autotask.

Read More

Topics: Technical, DD Tech, Support

Three ways to log into the Admin Console Login

Posted by Catalina Ramirez on Mar 9, 2018 2:51:29 PM
You can login to the admin console using any one of three intuitive, secure methods 

(1) Using your PSA account credentials
(2) Using a token sent to your mailbox
(3) Using your Office 365/Azure AD account


.
Read More

Topics: Technical, Features, product updates, Support

How to test if the ConnectWise API connection is working?

Posted by Administrator on Feb 19, 2018 3:17:28 PM
Read More

Topics: Technical, Connectwise integration

Older version of DeskDirector will be no longer supported

Posted by Catalina Ramirez on Oct 11, 2017 1:08:08 PM

Here at DeskDirector we want to make sure that our clients can use all the latest features and changes we have to offer. Due to this, we need to say goodbye to the old and welcome in the new. 

Read More

Topics: DD Tech, important updates, Support

Explaining Admin Console for DD Portal

Posted by Irina Kavchik on Sep 7, 2017 2:46:55 PM

Catalina is our onboarding specialist and she handles most implementation calls. In this video she talks about setting up your DeskDirector instance and guides you through the back-end of the product. You will learn how to use and manage the DeskDirector Admin Console to provide the best experience to your clients.

[Video Updated April 05 2018]:

Read More

Topics: Technical

DD Tech: Macros, Tabs, and More...

Posted by Andrew Lahikainen on Aug 7, 2017 5:31:00 PM
Read More

Topics: Technical, DD Tech, Features

Building a super quick console to manage your ConnectWise tickets

Posted by Andrew Lahikainen on Jul 5, 2017 8:58:52 AM
Read More

Topics: Technical, DD Tech, Deployment

Bringing the web to the desktop

Posted by Chris Le Sueur on Jun 26, 2017 5:09:18 PM

I’m sure we can agree that the modern web is huge, allowing people to access content wherever they have a browser. What is also huge, is the community and ecosystem behind it all.

Read More

Topics: Technical, DD Portal, development

Design Discussion: Ticket Input

Posted by Andrew Lahikainen on Jun 15, 2017 3:16:00 PM
Read More

Topics: Technical, DD Portal, Deployment

Scheduled Server Maintenance

Posted by Catalina Ramirez on Feb 17, 2017 2:52:38 PM

DeskDirector will be carrying out some server updates, please be aware of what this means for you. 

 

Read More