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Phill Claxton

Recent Posts

Request Types System | Another Great Reason to Use DeskDirector

Posted by Phill Claxton on Dec 10, 2015 1:17:45 PM

The team here at DeskDirector have been busy working for the last while on our new Request Types engine.

This system is designed to replace ConnectWise's Portal Types and our previous Request Types engine used for Autotask partners. 

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Topics: Technical

New Auto-Login Feature | Global Magic Token | DeskDirector

Posted by Phill Claxton on Nov 25, 2015 5:02:38 PM

A big and continued focus of our attention here at DeskDirector is on making it super easy for your clients to use and adopt DeskDirector.

That's why we are launching another, even easier, way to allow clients to log in to DeskDirector Web.

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Topics: Technical

How to See Computer Warranties in Your RMM & Add or Edit Info

Posted by Phill Claxton on Oct 14, 2015 4:27:38 PM

A little while back we created a video on Warranty Master. This is an awesome tool to add and update the warranty information of your ConnectWise or Autotask configurations. It also has some fantastic reports that you can provide clients, and use as a tool to convince them to purchase more.

They have been busy since then and have recently just announced integrations with LabTech, MaxFocus, N-Able and Kaseya.

We've been hearing great things from our partners so in this One Minute Wednesday we show one of these integrations in action, with LabTech.

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Topics: Technical

How Clients Can Auto Login to DeskDirector Web Easily

Posted by Phill Claxton on Oct 1, 2015 4:23:50 PM

Here at DeskDirector we've long known that making it easy for end users to log into a portal is paramount. If you make it hard, then usage will suffer, that's why we try hard to avoid this.

With this in mind in this One Minute Wednesday we explore a brand new way you can have your clients log right into DeskDirector from the emails you send them.

Not only that, they could be taken right to a ticket.

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Topics: Technical

Cool Chat Queue Uses | Inbound Chat Requests From Clients

Posted by Phill Claxton on Sep 23, 2015 4:16:49 PM

 

In this One Minute Wednesday we explore a couple of additional and cool use cases for DeskDirector's new Chat Queues feature.

This includes the ability to have inbound chat requests from clients actually go to their IT department. That way based on the type of request their team could be the best to address the problem.

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Topics: Technical

Make Sure Just The Right Team Members Gets The Chat

Posted by Phill Claxton on Sep 8, 2015 6:17:15 AM

Often when you enable clients to chat with your team you want to direct these requests to specific team members. There is exactly where our new feature Chat Queues comes in.

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Topics: Technical

Inroducing DeskDirector Client Console 15.2

Posted by Phill Claxton on Aug 19, 2015 5:00:25 PM

We've been pleasantly surprised at the uptake of Windows 10 at both our partners and their client sites.

As a result the team have worked hard and fast to get DeskDirector Client Console 15.2 out the door. 15.2 now supports Windows 10 computers.

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Topics: Technical

DeskDirector Labs | New Initiative | Try New Features Before Everybody

Posted by Phill Claxton on Aug 13, 2015 11:21:44 AM

Today we announce a new initiative at DeskDirector, DeskDirector Labs.

Previously we would release Beta features to select partners to try out and get feedback. With DeskDirector Labs we open the doors to anyone wanting to try new features out before we open them to all.

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Topics: Technical

Personalize The DeskDirector Menu | Easy Peasy Lemon Squeezy

Posted by Phill Claxton on Jul 29, 2015 1:15:00 PM

Many of our partners have customized or personalized DeskDirector to convey their company image. We love this and it's a big part of why we exist.

In this One Minute Wednesday we show you how you can change the name of the menu items in DeskDirector to better match how your clients use it and use the language you prefer.

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Topics: Technical

5 Cool New Features Just Added | DeskDirector

Posted by Phill Claxton on Jul 28, 2015 10:43:40 AM
 

The team have been busy adding some small but great new features to DeskDirector, all of which are from partner requests.

These are now live for all partners and can be used today.

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Topics: Technical