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Catalina Ramirez

Recent Posts

Important update on Internet Explorer

Posted by Catalina Ramirez on Jun 27, 2018 2:04:02 PM


We are freezing development for Internet Explorer. This means that in the coming months new features will be targeted for the modern evergreen browsers like Edge, Chrome and FireFox. Your users will have a great experience on Edge, Chrome and FireFox, the Windows client and the Mac client. Users can continue using Internet Explorer 11 but 'mileage will vary' and the experience will slowly degrade.

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Topics: Technical, UI, development, integrations, important updates, product updates, Support

New feature: Now you can filter specific companies in the Admin Console

Posted by Catalina Ramirez on Jun 19, 2018 3:26:25 PM

One of the most requested features and significant pieces of feedback we have received from our clients is "The list of companies shows all the companies in my ConnectWise/Autotask, is there a way to filter them to the relevant ones?"

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Topics: Technical, New Features, General, Features, ConnectWise, admin console, AutoTask

Introducing CSV Export Feature

Posted by Catalina Ramirez on Apr 26, 2018 5:02:06 PM


You've spoken, we've listened. One of the biggest requests we get here at DeskDirector is for more visibility and reporting.

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Topics: New Features, product updates, admin console

Three ways to log into the Admin Console Login

Posted by Catalina Ramirez on Mar 9, 2018 2:51:29 PM
You can login to the admin console using any one of three intuitive, secure methods 

(1) Using your PSA account credentials
(2) Using a token sent to your mailbox
(3) Using your Office 365/Azure AD account

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Topics: Technical, Features, product updates, Support

Older version of DeskDirector will be no longer supported

Posted by Catalina Ramirez on Oct 11, 2017 1:08:08 PM

Here at DeskDirector we want to make sure that our clients can use all the latest features and changes we have to offer. Due to this, we need to say goodbye to the old and welcome in the new. 

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Topics: DD Tech, important updates, Support

Scheduled Server Maintenance

Posted by Catalina Ramirez on Feb 17, 2017 2:52:38 PM

DeskDirector will be carrying out some server updates, please be aware of what this means for you. 


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New Feature: Additional Access in DeskDirector

Posted by Catalina Ramirez on Feb 2, 2017 3:10:06 PM

With the release of our latest server version (Admin Console 17.4.1) we are happy to annouce our new feature: Additional Access.

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Topics: Technical, Features

Getting ready for ConnectWise 2016.4

Posted by Catalina Ramirez on Jun 13, 2016 2:35:03 PM

The ConnectWise Codebase 2016.4 Beta is out, and in accordance, we are looking into how this upcoming release will affect our users. 

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Topics: Technical

Start Using Client Security and Filter Who Sees What | DeskDirector

Posted by Catalina Ramirez on Jun 10, 2016 4:43:20 PM


Client security is one of our more quiet changes to the Admin Console. If you are already aware of the feature, great! If not, you should!

Client Security is the feature you should be using to further customise your clients DD experience. 

Available in version 16+ of the Admin Console, it will allow you to deliver a more filtered and customisable experience to your clients, as well as reducing the ammount of management you have to do.


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Topics: Technical