ITSM Glossary of Key Terms - DeskDirector

Workflow Trigger- DeskDirector

Written by Warwick Eade | Jul 29, 2022 1:24:20 PM

What is a Workflow Trigger? 

A workflow trigger is a condition that activates a workflow.  There are many different types of workflow triggers, including manual triggers, automated triggers, and event-based triggers.  

Some common workflow triggers include someone submitting a form, receiving a particular email, joining a list, paying a subscription, and many more. 

Why Does it Matter? 

Workflows help get things done faster and more efficiently by automating important tasks and processes. Without workflow triggers, workflows would not be able to operate properly. When triggers are set up properly, they ensure smooth day-to-day operations and IT business management, and guarantee that everything that needs to get done in a business is getting done.