ITSM Glossary of Key Terms - DeskDirector

IT Business Management (ITBM) - DeskDirector

Written by Warwick Eade | May 16, 2022 3:19:31 PM

What is ITBM? 

A large piece of the IT puzzle is IT business management (ITBM). This refers to how wider business operations can be handled through an IT lens, which helps align IT operations with wider business strategy.  

Why Does it Matter? 

ITBM can offer performance analytics, demand and resource management, scenario planning, and more. Essentially, ITBM is the bridge between IT and business practices and information, and it can lead to superior business outcomes.