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Improve help-desk efficiency with DeskDirector

Posted by Poorvi Jhawar

With full access to our demo instance, you will be able to try all our features below. This is a great way to dip your toes in the water and see if DeskDirector is a good fit for you. Over here, we take you through a step by step so that you can set up the instance the way you want!

Things to remember:

  • You have your Portal, Admin Console and Tech credentials in your email through which you can access the demo instance
  • We have set up 3 contacts in the Admin Console which you can find under:Admin Console --> Search --> Contacts
  • The 3 demo contacts are: Al Alt, Bill Mott and Bob Ford which you can impersonate by clicking on this
  • The demo instance is not connected to your PSA, it has its limitations - like you will not receive any email notifications and can't set up 'PSA side of things'
  • You can access DD Tech using the credentials emailed to you
  • All data is immediately deleted after your trial of 7 days 

Try DD Tech to improve help-desk efficiency 

Create, edit and view tickets

DD Tech caters to all daily needs of Level 1 & 2 technicians without the distraction of a PSA. They can get through tickets faster and more efficiently. 

Ticket management in DD Tech

Chat 

Give your clients an extra channel of support - Chat. They can initiate chat when they are looking to get quick support. More often than not, your techs can help your clients under 5 minutes. These are quick wins leaving your clients satisfied with customer service. Here is you can use chat to help customers:

Use Chat 

 Broadcast

A normal day in support is stressful and when there is an outage your inbox is overflowing with phones ringing off the hook. Use broadcasts to send out a message to your clients so that they are informed together. Not only you get fewer tickets, your customers are also informed at scale. 

Send Broadcasts

Time capture

 
 
 
 
 
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Getting your techs to do time entries is no easy task. Incessant reminders are sent out to techs to collect their time entries and they are often not accurate. We turned this manual process to be automatic with Time Capture in DD Tech. 

Automate time entries

 

DeskDirector Portal and Tech are two big pillars of customer service. You will be able to access all of the above with your demo instances. To know more about how DeskDirector fits your MSP business book a call

Have A Chat With Warwick

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