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1 min read

Important communication regarding the deprecation of TLS 1.0 and TLS 1.1 servers

By Serena Cappellini on Aug 11, 2020 1:58:08 PM

IF you are a legacy client user with a version over 5 years old, you will be affected by this change as this only supports TLS 1.0.

3 min read

Success Story: MyTech Partners

By Serena Cappellini on Aug 11, 2020 4:15:00 AM

MyTech Partners have been DeskDirector users since July 2013 - so that's officially 7 years of partnership. We caught up with James Motz, their STS Manager, and talked about how the product has and still is helping after all these years of usage.

Subscribe to our Release Notes

By Serena Cappellini on Jul 15, 2020 1:40:14 PM

Just a quick post to notify you of our recent email subscription addition.

1 min read

FORMS USE CASE: A smart way to use Conditionals instead of form sections

By Serena Cappellini on Jun 30, 2020 4:31:00 PM

An alternative to form sections

Sections are an efficacious way to divide a form in more manageable chunks and have only a limited amount of questions shown at a time. What I am proposing today is a different way to obtain the same result just by using Conditionals.

2 min read

New single Sign In Page for your DeskDirector Portal

By Serena Cappellini on Jun 5, 2020 4:14:03 PM

We're happy to announce we've made big improvements to our login page!

2 min read

PRO TIP: Save Tech Portal as an App with the new Edge Chromium

By Serena Cappellini on May 5, 2020 2:54:45 PM

Get it done in 3 steps: this is how quick and easy it is to save your Tech Portal as an app on your desktop computer.

2 min read

Help Technicians and Users with 'Task Forms'

By Serena Cappellini on Apr 22, 2020 5:29:14 PM

what's a 'task form'

Task Form is a feature that allows you to send additional forms to already existing tickets, making them appear directly in the User Portal for your customers to review and complete.

1 min read

Run DD Tech inside CW Manage

By Serena Cappellini on Apr 7, 2020 4:19:22 PM

Let's keep it short and sweet: did you know you can run DD Tech inside your ConnectWise Manage?

1 min read

Work From Anywhere

By Warwick Eade on Mar 25, 2020 10:45:35 AM

The COVID-19 crisis continues to evolve. You and your customers will want your people to work from home effectively. Many are working from home already.

1 min read

New Onboarding Center is Up and Running!

By Serena Cappellini on Mar 19, 2020 7:46:00 AM

A jam-packed center for all your roll out needs 

After much thought and feedback from our awesome community, we've decided to put all of our guidelines together in one place.

Topics: Onboarding News
3 min read

Best Practice: Keep Things Organized and Achieve More with Tags

By Serena Cappellini on Mar 4, 2020 10:05:28 AM

DeskDirector tags are pretty neat. Currently, you can make use of 3 different types:

3 min read

Markdown and HTML: Tips to Leverage the Power of Custom Forms

By Serena Cappellini on Feb 20, 2020 1:24:41 PM

DD Forms and Markdown

what is markdown

Markdown is a text-to-HTML conversion tool, free and open-source, designed to be lightweight and intuitive. It helps users to edit text in an easy and clean way - which is why we've decided it was the right tool for our DD Portal.

1 min read

Product Release: new, improved look for DD Tech

By Serena Cappellini on Feb 17, 2020 4:04:13 PM

what's new in dd tech

With the latest DD Tech release we've dramatically improved the overall UX/UI, taking on board lots of the user voice feedback received from DeskDirector's users.

1 min read

Best Practice: add a homepage link to your portal

By Serena Cappellini on Feb 12, 2020 2:35:10 PM

Choosing DeskDirector as your main weapon of mass customer success can become even more powerful, you just need to ensure your clients will always find a way to land there.

1 min read

New year. New Decade. New Blog for DeskDirector!

By Serena Cappellini on Jan 29, 2020 11:42:28 AM

It's a bright (not) sunny (not) day here in Auckland today, birds are probably chirping somewhere and the weekend will be upon us. Eventually. But this is not the news we want to give you!

The exciting news is that we've been working hard on tidying up and released our new blog!

Topics: News
2 min read

Best Practice: Publishing OneNote notebooks in your Portal

By Serena Cappellini on Dec 18, 2019 7:48:00 AM

Publishing OneNote notebooks allows you to share relevant content within the Portal. Combine it up with Custom Menus and Menu Items, and you'll have a powerful set of tools that will allow you to customize what your customers can see.

Topics: Best Practice
3 min read

SPRINT UPDATE 6 - TICKET REPLIES, AVATARS, TICKET COUNT, DRAG & DROP

By Development Team on Nov 15, 2019 3:42:35 PM

Here’s a breakdown of what we've focused on our latest Sprint:

Topics: Sprint Update
4 min read

Sprint 5 Update - New user account switching, notebooks in menus, and more.

By Development Team on Oct 30, 2019 11:28:10 AM

We've been a bit quiet on our sprint updates, but we're going to be bringing them back again. You can check out the release notes for the previous couple of sprints to get an idea of what's changed.

Here’s a breakdown of what we've focused on in Sprint #5:

Topics: Sprint Update
2 min read

Best Practice: Setting Permissions for your Portal

By Serena Cappellini on Sep 25, 2019 7:36:00 AM

DeskDirector comes with a powerful list of tools and features that you can enable and configure from your Admin Console - from Request Types to Chat, Branding and the Learning Center (any much more!), you have the power to customize your Portal experience to suit you and your end users.

Topics: Best Practice
3 min read

Best Practice: Automating your Support Ticket Titles

By Serena Cappellini on Sep 12, 2019 7:36:00 AM

This article will help you streamline all tickets coming through from the DD Portal and help your team to improve help-desk efficiency.

Topics: Best Practice
4 min read

Sprint Update #3 - New content publishing & branding updates plus Portal shortcuts

By Development Team on Aug 29, 2019 5:17:41 PM

Here’s what Sprint #3 added to and improved in DeskDirector:

Topics: Sprint Update
3 min read

Product Release:  New Admin Console is out and about!

By Andrew Lahikainen on Aug 19, 2019 9:22:09 AM

We’ve been working hard behind the scenes on our new Admin Console, and we’re happy to announce that it is out. The new Admin Console is easier to use, faster, and comes with a lot of new features. 

4 min read

Notification system for your end-user portal and help-desk tool

By DeskDirector Team on Aug 6, 2019 10:53:39 AM

 

5 min read

New Admin Console, Sticky Broadcast, & More - Sprint Update #1

By Development Team on Jul 23, 2019 9:37:12 AM

We here are at DeskDirector work very hard to revolutionize customer service for your end-users. This often means - a continuous improvement of the product. This sprint update we show you the new intuitive admin console which will dramatically reduce your set up time, sticky notifications to make sure all your clients are informed of the critical messages and other massive improvements to make you and your help-desk team more effective and efficient. See how DeskDirector further empowers your PSA - ConnectWise and Autotask. 

Topics: Sprint Update
4 min read

Why is customer experience important for MSPs in 2019?

By Poorvi Jhawar on Jun 26, 2019 11:21:08 AM

Customer experience includes anything that can leave an impression on a customer – support interactions, your website, and account management, etc. Most of the interactions that shape the customer experience for your MSP practice happen at the help-desk level with your IT help-desk ticketing system.

11 min read

PSA life vs. PSA life with a Customer Experience Platform

By Poorvi Jhawar on Jun 26, 2019 11:18:28 AM

According to this report in Datto, standardization of services is the third biggest pain point in the MSP industry in 2018. Your PSA - Connectwise Manage and AutoTask is the backbone of your customer service, but it comes with limitations. You can provide a standard customer service by the industry norm, however with a customer experience platform you can elevate the experience to award winning.

4 min read

How Top MSPs Create a Best-in-Class IT Ticketing System

By DeskDirector Marketing on Jun 26, 2019 11:16:58 AM

Efficiency plays a key role in managed service provider (MSP) profitability. Without repeatable processes in place, it’s difficult to manage incoming service requests, train new techs, and scale your business. Top MSPs invest in a PSA — like ConnectWise Manage or Autotask to gain a robust IT help-desk Ticketing System that centralizes and streamlines service requests.

4 min read

6 Ways an efficient help-desk improves your bottom line

By Poorvi Jhawar on Jun 26, 2019 11:16:01 AM

DeskDirector came into being out of necessity – there were no easy tools available in the MSP Industry to help with customer service.  

14 min read

Improve help-desk efficiency with DeskDirector

By Poorvi Jhawar on Jun 18, 2019 5:16:01 PM

With full access to our demo instance, you will be able to try all our features below. This is a great way to dip your toes in the water and see if DeskDirector is a good fit for you. Over here, we take you through a step by step so that you can set up the instance the way you want!

15 min read

Service Customization with DeskDirector

By Poorvi Jhawar on Jun 18, 2019 4:48:33 PM

With full access to our demo instance, you will be able to try all our features below. This is a great way to dip your toes in the water and see if DeskDirector is a good fit for you. Over here, we take you through a step by step so that you can set up the instance the way you want!

3 min read

Try out an effective approval system with DeskDirector

By Poorvi Jhawar on Jun 18, 2019 1:38:36 PM

 

4 min read

How can you help your customers with learning using DeskDirector?

By Poorvi Jhawar on Jun 18, 2019 1:36:59 PM

 

 

3 min read

How to manage tickets in DeskDirector?

By Poorvi Jhawar on Jun 18, 2019 1:36:07 PM

 

2 min read

Important Communication for HUD and WPF Users

By Serena Cappellini on May 30, 2019 2:26:31 PM

We will stopping support and development on HUD and WPF products starting from the 1st of July 2019.

3 min read

Must-Try Features of DD Tech

By Serena Cappellini on May 20, 2019 2:47:16 PM

What is an ideal help-desk tool?

A tool that sits on top of your PSA and aids in ticket resolution - that is ALL your techs need on a daily basis. They are not using all the features of a PSA, and the distraction just slows them down.

Hence we found a solution: DD Tech, a help-desk tool for Level 1 & 2 techs.

It helps techs resolve tickets faster - whilst fully integrating with your PSA - and doesn’t require any training. Just click to open and start using.

Now, how cool is that?

Topics: Business DD Tech
2 min read

Try out the learning and onboarding center

By Poorvi Jhawar on Mar 11, 2019 11:33:15 AM

 

Through DeskDirector, you can on-board your clients in a seamless process and educate them about your services. You can also use the Learning Center to make your customers efficient - encouraging them to solve minor issues by themselves.  Experience it all be yourself. 

2 min read

Hacks for improved customer service - Features checklist

By Poorvi Jhawar on Mar 11, 2019 11:32:16 AM

‘Necessity is the mother of invention’ and that’s exactly how DeskDirector was conceived. We’re a service by an MSPs, for MSPs. When we say that we understand your struggles, we mean it. It is not a mere conjecture, but a first hand experience. 

3 min read

Ticket Life-cycle management hacks in DeskDirector

By Poorvi Jhawar on Mar 11, 2019 11:29:40 AM

Ticket management is one of the biggest hurdles faced by every MSP. Your aim is to stick to the SLA, avoid lengthy phone calls and get tickets resolved as effectively and efficiently as possible. Try these hacks which will save you time and money.

2 min read

Mapping the road in 2019 for the modern MSP

By Warwick Eade on Jan 29, 2019 3:39:00 PM

 

4 min read

Wrapping up 2018 | Climbing the summit

By Warwick Eade on Dec 20, 2018 7:23:03 AM

 

The year is coming to a halting end with some fantastic wins by DeskDirector. Now you can provide the customers with the effortless service you have always wanted with our custom forms, DD tech, email templates, our new user-interface and OAuth integration. 

How to make DeskDirector Project Successful? Part 2

By Irina Kavchik on Dec 18, 2018 5:11:39 PM

In this video, we ask Priscila, a client experience manager from Lancom, how does she explain the value of DeskDirector to clients versus using email?

As well as how to introduce DeskDirector to clients that "won't change", someone who used to call you whenever they have an issue? Learn great tips from our top-performing MSPs!

1 min read

How to make DeskDirector Project Successful? Part 1.

By Irina Kavchik on Dec 15, 2018 5:26:02 PM

In this video, we interview Priscila, a customer experience manager from Lancom Technology. Priscila is in charge of creating great customer experiences by leveraging DeskDirector products.
Watch this video to learn how to explain the value of the portal to prospects and how to make it work from a day one for your clients!

5 min read

4 Concerns your clients have about your MSP – and how to address them

By Poorvi Jhawar on Dec 5, 2018 3:03:09 PM

The MSP industry is unstoppable, with the market size expected to grow to USD $527.84 billion by 2022.  According to the Harvard Business Review, 57% of organizations view IT as an investment that drives innovation and growth. The industry is only a decade old and filled with great and not-so-great providers. The exceptional MSPs are differentiating themselves by giving their customers compelling IT support options. 

2 min read

November Product Update: Improved engineer experience

By Poorvi Jhawar on Dec 3, 2018 11:18:17 AM

This update marks our second-to-last product update, and we could not be more excited to share our hard work with you this month. This Christmas, give your customers and engineers the ultimate gift – improved experiences. 

5 min read

MSP's role in Business and Digital Transformation

By Poorvi Jhawar on Nov 21, 2018 1:31:25 PM

The word ‘transformation’ is quite loosely used in IT organizations or managed service providers. If you work for one or are have a related service or product you probably hear the word several times a day. For some, transformation is on the verge of becoming a corporate ‘buzz’ word – used and abused. It further confuses people when you talk about transformation instead of promoting a discussion.

4 min read

Client communication portal - new & improved

By Irina Kavchik on Nov 14, 2018 4:29:18 PM

We are pleased to announce that our improved portal UI is ready to go! We made a huge interface revamp to the main request support page. 

In this article, we introduce you to the new and improved request support page of our client communications portal, explain what’s changed from the current design and what benefits you get from it. Let’s dive in!

4 min read

MSP Review: What value does a client portal bring to your customer service?

By Poorvi Jhawar on Nov 12, 2018 11:07:40 AM

The MSP industry has shifted their thinking from wondering if a client portal is needed to asking what value it brings. LANcom Technology was a pioneer behind these radical changes. Hear what Priscila Bernardes, Customer Experience Manager at LANcom Technology, has to say about the value DeskDirector bought for her and her customers. DeskDirector has been a resounding success with LANcom, with more than 70% of their tickets submitted through the portal.

4 min read

5 Benefits of Using DeskDirector Support Portal

By Irina Kavchik on Nov 8, 2018 1:02:42 PM

6 min read

October Product Update: Quick Wins with a New Portal UI

By Irina Kavchik on Oct 31, 2018 3:30:35 PM

5 min read

Onboarding and learning problems solved through an MSP client portal

By Poorvi Jhawar on Oct 25, 2018 4:49:56 PM

 

 

4 min read

How to set up an effective approval system through an MSP client portal

By Poorvi Jhawar on Oct 25, 2018 4:37:49 PM

 
 

2 min read

First Step on the Way of Creating a Dynamic Customer Experience

By Irina Kavchik on Oct 19, 2018 11:07:54 AM

dynamic portal-1How can you be dynamic in the world of standardization? While you can keep your technology stack the same, you should be using a dynamic approach towards your customer experience initiatives.

5 min read

Desktop vs Web – which platform of DD Portal is right for you?

By Poorvi Jhawar on Oct 8, 2018 11:02:00 AM

Many clients ask us about the differences between these two platforms, and whether they should choose one over the other. The truth is, there actually aren't many differences between the two versions. At DeskDirector, we believe in feature parity across platforms. The reason we cater to different platforms is that all customers want to engage at their convenience.

3 min read

How to Get More of Your Customers Using DeskDirector Portal?

By Irina Kavchik on Oct 2, 2018 4:30:26 PM

You can easily increase uptake of DD Portal by re-branding your support emails and linking them back to the portal. Our leading MSPs have been using this technique for years, and they now have more than 70% of customers logging tickets through DeskDirector. In some cases, they get an entire company using DD Portal only.

5 min read

6 Best Practices to Create your Service Catalog in DeskDirector (updated)

By Irina Kavchik on Aug 17, 2018 5:35:23 PM

People often struggle to describe an issue when they're talking to your IT engineer. In DeskDirector, request types represent your service catalog that helps your customers to select an option that is the most relevant to their needs. 

Request types is one of the key features available that you can extensively use to customize your MSP offerings. It doesn't mean that you need to customize your technology stack, you can keep it the same. But you need to customize how you offer it. Your clients might not need everything you have to offer. If you offer "ultimate IT solution" to all your clients, you become a commodity in the eye's of your clients. You need to customize how you deliver your solutions to them, so you can differentiate yourself in the world of standardization.

In this article, we put together five best practices that you need to follow to make your support portal useful and valuable for your clients. As well helping you to create great customer experiences. 

1 min read

Getting tickets approved

By Administrator on Aug 3, 2018 11:17:00 PM

If you are in the MSP game you will often have customers who want to approve certain jobs before they get done.

Somebody working for your customer asks for the job to be done but somebody else working for your customer must approve it.

This may be a cost control exercise in the case of causal and out-of-scope work or it may be a management discipline, like for account changes.

Topics: Technical
2 min read

Are you happy with DeskDirector support?

By Irina Kavchik on Jul 10, 2018 2:48:53 PM

As an MSP, you would by now be familiar with the term CSAT. You probably adopted some form of customer satisfaction system with your service delivery practices already, and we hope you and your customers are seeing the benefits of it!

2 min read

Important update on Internet Explorer

By Catalina Ramirez on Jun 27, 2018 2:04:02 PM

We are freezing development for Internet Explorer. This means that in the coming months new features will be targeted for the modern evergreen browsers like Edge, Chrome and FireFox. Your users will have a great experience on Edge, Chrome and FireFox, the Windows client and the Mac client. Users can continue using Internet Explorer 11 but 'mileage will vary' and the experience will slowly degrade.

1 min read

New feature: Now you can filter specific companies in the Admin Console

By Catalina Ramirez on Jun 19, 2018 3:26:25 PM

One of the most requested features and significant pieces of feedback we have received from our clients is "The list of companies shows all the companies in my ConnectWise/Autotask, is there a way to filter them to the relevant ones?"

1 min read

Staff HUD Deprecation

By DeskDirector Team on May 24, 2018 3:45:45 PM

 

2 min read

Introducing CSV Export Feature

By Catalina Ramirez on Apr 26, 2018 5:02:06 PM

 

You've spoken, we've listened. One of the biggest requests we get here at DeskDirector is for more visibility and reporting.

1 min read

How to Test Out New Features in DD Tech?

By Irina Kavchik on Mar 26, 2018 2:54:11 PM

We know that some of you can't wait for DD Tech to be released. DD Tech has a goal to make every techs day a great day! We want every tech to be a master of solving complex technical issues, rather than a master of complex ticketing/help-desk systems inside ConnectWise or Autotask.

1 min read

Three ways to log into the Admin Console Login

By Catalina Ramirez on Mar 9, 2018 2:51:29 PM

You can login to the admin console using any one of three intuitive, secure methods 

(1) Using your PSA account credentials
(2) Using a token sent to your mailbox
(3) Using your Office 365/Azure AD account


.
1 min read

How to test if the ConnectWise API connection is working?

By Administrator on Feb 19, 2018 3:17:28 PM

2 min read

DeskDirector Consulting Part 3: Large Software Projects

By Irina Kavchik on Feb 8, 2018 4:48:51 PM

2 min read

DeskDirector Consulting Part 2: Small Extensions

By Irina Kavchik on Jan 31, 2018 5:22:04 PM

 

 

In the first video about consulting, we talked about configurations and how DeskDirector Consulting can help busy MSPs to configure different parts of DeskDirector to get the most benefit from it.

In this video Warwick will introduce you to another part of consulting - Small Extensions, watch it now!

4 min read

Desktop vs Web: How to Successfully Introduce DD Portal to Your Customers

By Irina Kavchik on Jan 24, 2018 10:12:29 AM

Often MSPs overlook the importance of successfully introducing new software to their customers. In this article, we want to give you some tips on how to choose between desktop and web version when introducing DD Portal to your customers.

1 min read

DeskDirector Consulting Part 1: Configurations 

By Irina Kavchik on Jan 18, 2018 2:28:49 PM

 

At the end of last year we announced our new consulting services. This is different from DeskDirector Support which will remain the same across all our customers.

There are 3 types of consulting services that DeskDirector Consulting will provide:

2 min read

Introducing More Support Options

By Warwick Eade on Jan 9, 2018 3:53:14 PM

DeskDirector Consulting Explained: 

At the end of the year 2017, we announced that we are going to introduce DeskDirector Consulting.

What does it mean for you? In a nutshell: 

  • Free ticket based support continues unchanged.
  • Our new Consulting team is here for those who want the same advanced configurations as our leading partners have (but don't have in-house resources to implement).
  • Consulting will never charge you without your written permission.
  • All Consulting inquiries start with the free ticket based support you use now.
4 min read

DeskDirector 2017 Highlights

By Irina Kavchik on Dec 21, 2017 2:57:06 PM

This amazing year is coming to an end and we thought it would be great to share what we have done during this year, and put some light on what’s coming up in 2018!

2 min read

Older version of DeskDirector will be no longer supported

By Catalina Ramirez on Oct 11, 2017 1:08:08 PM

Here at DeskDirector we want to make sure that our clients can use all the latest features and changes we have to offer. Due to this, we need to say goodbye to the old and welcome in the new. 

14 min read

Explaining Admin Console for DD Portal

By Irina Kavchik on Sep 7, 2017 2:46:55 PM

Catalina is our onboarding specialist and she handles most implementation calls. In this video she talks about setting up your DeskDirector instance and guides you through the back-end of the product. You will learn how to use and manage the DeskDirector Admin Console to provide the best experience to your clients.

[Video Updated April 05 2018]:

Topics: Technical
3 min read

DD Tech: Macros, Tabs, and More...

By Andrew Lahikainen on Aug 7, 2017 5:31:00 PM

4 min read

Building a super quick console to manage your ConnectWise tickets

By Andrew Lahikainen on Jul 5, 2017 8:58:52 AM

 

You may have heard that our support team is moving from Zendesk to DD-Tech. This is awesome for our dev team because we get fast, consistent feedback and suggestions from our support team. This is awesome for you because you get features that are tried, tested, and bulletproof.

2 min read

Bringing the web to the desktop

By Chris Le Sueur on Jun 26, 2017 5:09:18 PM

I’m sure we can agree that the modern web is huge, allowing people to access content wherever they have a browser. What is also huge, is the community and ecosystem behind it all.

4 min read

Design Discussion: Ticket Input

By Andrew Lahikainen on Jun 15, 2017 3:16:00 PM

 

DeskDirector Portal has been through many design iterations since its inception as a WPF app. In this article we will be taking a look at how our ticket input has evolved over the years.

1 min read

Scheduled Server Maintenance

By Catalina Ramirez on Feb 17, 2017 2:52:38 PM

DeskDirector will be carrying out some server updates, please be aware of what this means for you. 

 

1 min read

New Feature: Additional Access in DeskDirector

By Catalina Ramirez on Feb 2, 2017 3:10:06 PM

With the release of our latest server version (Admin Console 17.4.1) we are happy to annouce our new feature: Additional Access.

4 min read

Process tickets faster and more accurately -Try DD Tech Beta For Free

By Warwick Eade on Dec 20, 2016 10:10:24 AM

DD Tech makes your life easier by allowing you to process tickets faster and more accurately.

The ultimate goal of DD Tech is to provide everything you need to live your entire day in and we need your help to get there. We aim for every interaction in DD Tech to be blisteringly fast and super simple so you can get on with the stuff that matters - helping your clients.

1 min read

Changes to contact permissions | DeskDirector Blog

By Administrator on Nov 18, 2016 9:35:57 PM

With our 16.38 server release we're excited to announce our completely revamped contact permission system. The goal is to reduce the number of overall configurations you have to worry about. 

Topics: Technical
3 min read

DD Portal Core (Basecamp!) | Zero Footprint

By Warwick Eade on Sep 8, 2016 6:09:50 PM

 “There should be a simple and well-priced offering for the Portal alone”

DD Portal is the foundation of our new customer services strategy

DD Portal Basecamp edition will come with the features everyone uses at a price point most MSPs can afford. With zero footprint and zero deployment it is the fastest way to get DD Portal up and running. It’s a great place to start.

Topics: Technical
2 min read

MSPs Customer Portal - Finally Here!

By Chris Le Sueur on Jun 22, 2016 4:37:30 PM

As we announced in a previous blog post, we were busy working on DD Portal, the new electron-based Client Console. Now, we are finally ready to share it with all our clients. While some of you may have had a play around with the Beta version, now everyone can enjoy the wonders of a self-updating client. 

1 min read

Getting ready for ConnectWise 2016.4

By Catalina Ramirez on Jun 13, 2016 2:35:03 PM

The ConnectWise Codebase 2016.4 Beta is out, and in accordance, we are looking into how this upcoming release will affect our users. 

Topics: Technical
3 min read

Start Using Client Security and Filter Who Sees What | DeskDirector

By Catalina Ramirez on Jun 10, 2016 4:43:20 PM

 

Client security is one of our more quiet changes to the Admin Console. If you are already aware of the feature, great! If not, you should!

Client Security is the feature you should be using to further customise your clients DD experience. 

Available in version 16+ of the Admin Console, it will allow you to deliver a more filtered and customisable experience to your clients, as well as reducing the ammount of management you have to do.

 

Topics: Technical
1 min read

Your last windows client deployment, ever.

By Chris Le Sueur on Apr 1, 2016 5:23:10 PM

...well, almost ever.
 

Finding the time and resources to keep DeskDirector up-to-date can be difficult. But it doesn't have to be.

In an earlier post, we discussed Electron, the framework used to build the new client.

A key feature of this client is the ability to auto-update, removing the need to redeploy for the latest version.

We will take a look at how this all works and what is involved for you and your customers.

 
Topics: Technical
1 min read

Get on the Mac Client Beta | DeskDirector

By Warwick Eade on Feb 16, 2016 10:49:51 PM

Your Apple Mac users will have the same great DeskDirector experience as your Windows & Web users very soon. We just need a few people to do a final test before we release.

Topics: Technical
2 min read

New desktop Clients for Mac & Windows | DeskDirector

By Warwick Eade on Jan 13, 2016 12:07:45 PM

We're moving our desktop platform development to a Hybrid framework called Electron. We will release a version for Mac and then Windows in the next couple of quarters.

It's a pretty useful framework. It is written by Github and used by Slack so we think its future looks good.

The new platform should give you all the advantages of today's native DD applications without the head-ache of custom MSI deployment.

Our first release will be the Mac client and it is in development now. We're hoping to get something out this quarter.

Topics: Technical
2 min read

Request Types System | Another Great Reason to Use DeskDirector

By Phill Claxton on Dec 10, 2015 1:17:45 PM

The team here at DeskDirector have been busy working for the last while on our new Request Types engine.

This system is designed to replace ConnectWise's Portal Types and our previous Request Types engine used for Autotask partners. 

Topics: Technical
2 min read

New Auto-Login Feature | Global Magic Token | DeskDirector

By Phill Claxton on Nov 25, 2015 5:02:38 PM

A big and continued focus of our attention here at DeskDirector is on making it super easy for your clients to use and adopt DeskDirector.

That's why we are launching another, even easier, way to allow clients to log in to DeskDirector Web.

Topics: Technical
2 min read

How to See Computer Warranties in Your RMM & Add or Edit Info

By Phill Claxton on Oct 14, 2015 4:27:38 PM

A little while back we created a video on Warranty Master. This is an awesome tool to add and update the warranty information of your ConnectWise or Autotask configurations. It also has some fantastic reports that you can provide clients, and use as a tool to convince them to purchase more.

They have been busy since then and have recently just announced integrations with LabTech, MaxFocus, N-Able and Kaseya.

We've been hearing great things from our partners so in this One Minute Wednesday we show one of these integrations in action, with LabTech.

Topics: Technical
2 min read

How Clients Can Auto Login to DeskDirector Web Easily

By Phill Claxton on Oct 1, 2015 4:23:50 PM

Here at DeskDirector we've long known that making it easy for end users to log into a portal is paramount. If you make it hard, then usage will suffer, that's why we try hard to avoid this.

With this in mind in this One Minute Wednesday we explore a brand new way you can have your clients log right into DeskDirector from the emails you send them.

Not only that, they could be taken right to a ticket.

Topics: Technical
2 min read

Cool Chat Queue Uses | Inbound Chat Requests From Clients

By Phill Claxton on Sep 23, 2015 4:16:49 PM

 

In this One Minute Wednesday we explore a couple of additional and cool use cases for DeskDirector's new Chat Queues feature.

This includes the ability to have inbound chat requests from clients actually go to their IT department. That way based on the type of request their team could be the best to address the problem.

Topics: Technical
1 min read

Make Sure Just The Right Team Members Gets The Chat

By Phill Claxton on Sep 8, 2015 6:17:15 AM

Often when you enable clients to chat with your team you want to direct these requests to specific team members. There is exactly where our new feature Chat Queues comes in.

Topics: Technical
1 min read

Inroducing DeskDirector Client Console 15.2

By Phill Claxton on Aug 19, 2015 5:00:25 PM

We've been pleasantly surprised at the uptake of Windows 10 at both our partners and their client sites.

As a result the team have worked hard and fast to get DeskDirector Client Console 15.2 out the door. 15.2 now supports Windows 10 computers.

Topics: Technical
1 min read

DeskDirector Labs | New Initiative | Try New Features Before Everybody

By Phill Claxton on Aug 13, 2015 11:21:44 AM

Today we announce a new initiative at DeskDirector, DeskDirector Labs.

Previously we would release Beta features to select partners to try out and get feedback. With DeskDirector Labs we open the doors to anyone wanting to try new features out before we open them to all.

Topics: Technical
1 min read

Personalize The DeskDirector Menu | Easy Peasy Lemon Squeezy

By Phill Claxton on Jul 29, 2015 1:15:00 PM

Many of our partners have customized or personalized DeskDirector to convey their company image. We love this and it's a big part of why we exist.

In this One Minute Wednesday we show you how you can change the name of the menu items in DeskDirector to better match how your clients use it and use the language you prefer.

Topics: Technical
2 min read

DeskDirector Announces 15.1 Release | Integration With ScreenConnect

By Phill Claxton on Jul 29, 2015 11:37:00 AM

DeskDirector, the ultimate client portal for Autotask and ConnectWise, this week launched its 15.1 version. This release includes powerful enhancements to the chat messaging system, new notification options, integration with ScreenConnect and more.

2 min read

5 Cool New Features Just Added | DeskDirector

By Phill Claxton on Jul 28, 2015 10:43:40 AM

 

The team have been busy adding some small but great new features to DeskDirector, all of which are from partner requests.

These are now live for all partners and can be used today.

Topics: Technical
1 min read

New Wufoo Form Features | DeskDirector

By Phill Claxton on Jul 22, 2015 4:47:00 PM

While we are busy rolling out 15.1 the team have snuck a couple of nice extra features in for those using (or thinking of using) our Wufoo forms integration. These will be live for all on Monday July 27th.

Topics: Technical
3 min read

OMW - Announcing DeskDirector 15.1

By Phill Claxton on Jul 16, 2015 3:58:00 PM

DeskDirector 15.1 is here!

We are so excited to announce the release of our DeskDirector 15.1. The team have worked super hard on this one with many of the core components of DeskDirector re-written from the ground up based on partner requests.

Topics: Technical
1 min read

ScreenConnect Integration | Remote Control | DeskDirector

By Phill Claxton on Jul 8, 2015 3:40:00 PM

DeskDirector 15.1 is just days away and we thought we'd showcase just one of the many new features, ScreenConnect Remote Control Integration

Topics: Technical
1 min read

Things Break and Servers Go Down | What To Do?

By Phill Claxton on Jul 1, 2015 5:09:00 PM

We've all experienced it, things break, servers go down and the next thing you know all 200 staff at your client are trying to call or email in.

That's just one of the places where DeskDirector's System Notifications or Broadcasts can help.

Topics: Technical
2 min read

Trick to Share Different Quote Types With Clients | Quosal & QuoteWerks

By Phill Claxton on Jun 24, 2015 7:00:00 PM

As many of you should know we have great integrations with Quosal and QuoteWerks to show quotes in DeskDirector.

From time to time though you might want to share a PDF of a quote, a web quote or simply a web page in the quotes section.

Topics: Technical
2 min read

DeskDirector Releases New Web Version

By Phill Claxton on Jun 19, 2015 10:48:00 PM

DeskDirector, The Leading IT Client Portal Provider, releases new Web version

2 min read

5 Creative Uses for Forms at Clients | DeskDirector

By Phill Claxton on Jun 17, 2015 4:54:00 PM

While we were traveling around we found several of our partners using our Wufoo integration in many creative ways. This was allowing them to solve problems at their clients using a combination of the DeskDirector portal and forms.

Topics: Technical
2 min read

Learn How To Send Notifications With DeskDirector. It's Easy

By Administrator on May 27, 2015 3:12:00 PM

Well Phill is back from travelling around the US and Canada for 3 weeks visiting our great partners. There is loads we have learnt that we can use to improve DeskDirector into the future.

Topics: Technical
2 min read

How to fix any SSL vulnerabilities you may have in IIS | DeskDirector

By Administrator on May 14, 2015 5:43:00 PM

Last week we discovered many ConnectWise partners had servers vulnerable to SSL attack.

Topics: Technical
1 min read

Tips and Tricks | DeskDirector Web | MSP Support

By Administrator on Apr 15, 2015 7:06:00 PM

We launched DeskDirector Web today to all partners, now their clients have a great new option for accessing DeskDirector.

Topics: Technical
1 min read

Meet The Winners of our Client Experience Competition | DeskDirector

By Administrator on Apr 8, 2015 4:04:00 PM

In this One Minute Wednesday we announce the winners of our Client Experience Competition.

Topics: Business
1 min read

DiskDirector | Exciting New Product Announcement | WOW

By Administrator on Apr 1, 2015 3:27:00 PM

In this One Minute Wednesday we announce a very exciting new product from DeskDirector.

All is revealed in the video, so check it out and be sure to have a great week!

Topics: Technical
2 min read

Introducing DeskDirector Web | Exciting Times

By Administrator on Mar 18, 2015 4:18:00 PM

In this week's One Minute Wednesday we couldn't resist giving you all a quick peek at DeskDirector Web.

Topics: Technical
1 min read

DeskDirector Partner Webinar, 15.1 is coming

By Administrator on Mar 17, 2015 11:15:00 AM

In last week's partner webinar we introduced all our Autotask and ConnectWise partners to what's coming in DeskDirector 15.1. You can watch the full recording below.

Topics: Technical
2 min read

Unraveling The Mystery of Active Directory | DeskDirector

By Administrator on Feb 11, 2015 1:00:00 PM

We are often being contacted with questions about how our Active Directory integration works, or why in some cases it doesn't.

Topics: Technical
1 min read

What's new in DeskDirector 14.4 | Sign Up Today

By Administrator on Feb 4, 2015 1:00:00 PM

We've launched our 14.4 version that now includes full support for the Staff HUD in Autotask.

Topics: Technical
2 min read

DeskDirector releases its Staff Heads Up Display for Autotask

By Phill Claxton on Feb 2, 2015 10:56:00 PM

DeskDirector, the Leading Customer Portal Provider, releases its Staff Heads Up Display for Autotask.

1 min read

Happy Holidays from DeskDirector 2014 !

By Administrator on Dec 23, 2014 1:00:00 PM

Well that's another year in the bag.

Topics: Technical
2 min read

Ticket Notifications - Get Alerted by Way of a Desktop Notifications

By Administrator on Dec 10, 2014 1:00:00 PM

In this episode we take you through another great feature baked into DeskDirector 14.3, Ticket Notifications. 

Topics: Technical
2 min read

Your Clients No Longer Need to Have a Password to Login

By Administrator on Dec 3, 2014 1:00:00 PM

Well we are back with another One Minute Wednesday. In this episode we highlight one of our favourite new features in DeskDirector 14.3, Password-less.

Topics: Technical
2 min read

Introducing DeskDirector 14.3 Version | DeskDirector

By Administrator on Nov 11, 2014 1:00:00 PM

Here at DeskDirector we are really excited to announce the release of DeskDirector 14.3. In this One Minute Wednesday we highlight a couple of our favourite new feature additions.

Topics: Technical
2 min read

14.3 Version Release | New Smart Client Notifications Feature

By Phill Claxton on Nov 10, 2014 11:02:00 PM

DeskDirector announces 14.3 release for ConnectWise and Autotask MSPs including the new smart client notifications feature.

2 min read

IT Payment Automation ConnectBooster Integration | DeskDirector

By Administrator on Oct 29, 2014 1:00:00 PM

In this One Minute Wednesday we take you another one of our great integrations, ConnectBooster.

Topics: Technical
2 min read

Poodle SSL 3 Attack | Continued Use of SSLv3 is Dangerous

By Administrator on Oct 19, 2014 1:00:00 PM

As many of you may be aware it has been confirmed that version 3 of Secure Sockets Layer (SSLv3) is vulnerable at the protocol level. As a result of this new security attack (dubbed the POODLE attack) continued use of SSLv3 is dangerous.

Topics: Technical
1 min read

How DeskDirector Integrates with QuoteWerks

By Administrator on Oct 15, 2014 1:00:00 PM

In this One Minute Wednesday we take you through how DeskDirector integrates with QuoteWerks.

Topics: Technical
2 min read

Why You Should Use Wistia to Host Your Videos | DeskDirector

By Administrator on Sep 24, 2014 12:00:00 PM

In this One Minute Wednesday we take you through the benefits of adding video to your site and to DeskDirector's Learning Center.

We had such a blast visiting Wistia HQ in Boston we had to create a video about their create platform. 

Topics: Technical
1 min read

The New Homescreen in The Staff HUD | DeskDirector

By Administrator on Sep 17, 2014 12:00:00 PM

In this One Minute Wednesday we take you through the new Home screen in the Staff HUD.

The home screen allows Admins to be able to access the Admin Console (CW Admins only), Deployment Portal (CW Admins only). While the remainder of your team have quick access to the DeskDirector Knowledge base, blog and website.

Topics: Technical
1 min read

How to Impersonate Your Clients With DeskDirector

By Administrator on Sep 9, 2014 12:00:00 PM

In this One Minute Wednesday we show you a great little tip that will allow you to impersonate one of your clients.

Topics: Technical
3 min read

DeskDirector 14.2 for ConnectWise and Autotask MSPs

By Administrator on Aug 31, 2014 12:00:00 PM

We here at DeskDirector are proud to announce the release of our 14.2 versions with many great new features for ConnectWise and Autotask MSPs

We want to thank our great partners for helping us build an even better DeskDirector. Many of the new features have come from their feedback.

You can check out the recording of the partner webinar here, the slides from the presentation here and check out the feature highlights below; 

Topics: Technical
1 min read

Spell Check in Chat | Chat Auto-Save | Staff HUD Features

By Administrator on Aug 27, 2014 12:00:00 PM

In this One Minute Wednesday we explore some of the small and hidden but great new additions to the 14.2 Staff HUD. 

Topics: Technical
2 min read

New Features for ConnectWise & Autotask MSPs | DeskDirector 14.2

By Phill Claxton on Aug 20, 2014 12:21:00 PM

DeskDirector partners are now able to provide their clients and staff with an even more powerful portal experience in the new 14.2 release.

1 min read

Add a Welcome Screen to Train Your Clients

By Administrator on Aug 20, 2014 12:00:00 PM

In this One Minute Wednesday we take you through one of our other favourite features in DeskDirector's Client Console 14.2, how you can easily add a help or welcome screen to introduce DeskDirector to clients.

Topics: Technical
1 min read

August 2014 Partner Webinar | DeskDirector

By Administrator on Aug 14, 2014 12:00:00 PM

We just completed the August Partner Webinar, we had a great turnout and thanks to those who attended. It was fantastic to share plans with you, our partners.

In the call Phill explained what's in our 14.2 releases of the Client Console and Staff HUD (coming next week), and went over what is on the roadmap for the coming months.

For those that missed it or want to find out more here is some useful links;

Topics: Technical
1 min read

ADDING A SCREENSHOT TO AN EXISTING TICKET | DESKDIRECTOR

By Administrator on Aug 13, 2014 12:00:00 PM

In this One Minute Wednesday we take you through one of our favourite features in DeskDirector's Client Console 14.2, how you can easily add a screenshot to an existing ticket.

Topics: Technical
2 min read

Adding YouTube to the Learning Center | DeskDirector

By Administrator on Aug 5, 2014 12:00:00 PM

In this One Minute Wednesday we take you through how to easily add YouTube videos into DeskDirector's Learning Center.

Topics: Technical
1 min read

PagerDuty Allows to Alert our Team When Large Issues Occur

By Administrator on Jul 23, 2014 12:00:00 PM

In this One Minute Wednesday we talk about a great tool we recently started using at DeskDirector called PagerDuty.

Topics: Technical
1 min read

Send an Email to a Client | DeskDirector

By Administrator on Jul 9, 2014 12:00:00 PM

In this One Minute Wednesday we cover how you can send an email to a client and take them to a ticket in their DeskDirector Client Console.

Topics: Technical
1 min read

Pop DeskDirector from ConnectWise, an email or a Webpage

By Administrator on Jul 2, 2014 12:00:00 PM

In our first One Minute Wednesday we take you through how you can 'Pop' DeskDirector's Staff HUD from ConnectWise, an email or a webpage.

Topics: Technical
3 min read

Wufoo Integration | Renowned Form Building Application

By Phill Claxton on Jun 22, 2014 12:26:00 PM

The integration with Wufoo allows IT Providers to better serve the needs of their customers as they can now provide customizable forms in DeskDirector.

1 min read

Wufoo Integration- the Renowned HTML Form Building Application

By Administrator on Apr 11, 2014 1:22:00 PM

We are really excited to announce we are taking DeskDirector to the next level by adding integration with Wufoo.

Topics: Technical

DeskDirector not affected by OpenSSL (Heartbleed) vulnerability

By Administrator on Apr 11, 2014 10:02:23 AM

We wanted to assure all our partners that after a review of all of the DeskDirector infrastructure we are confident our systems are not vulnerable to the OpenSSL (Heartbleed) secrutity threat.

Topics: Technical

DeskDirector March 2014 Partner Webinar

By Administrator on Mar 31, 2014 1:00:00 PM

Please see below the recording from our recent partner webinar.

Topics: Technical

Happy Holidays from DeskDirector | Video

By Administrator on Dec 24, 2013 1:00:00 PM

 
Topics: Technical
1 min read

Vendor API | For HTML/Javascript Application | DeskDirector

By Administrator on Nov 12, 2013 5:25:38 PM

If you have written a Connectwise integration there is a great opportunity to take advantage of DeskDirector’s extensibility to make your app

Topics: Technical
1 min read

Add Custom Integrations to the Client Console

By Administrator on Nov 12, 2013 12:48:42 PM

Adding custom screens and applications into the DeskDirector Client Console is easy.

Topics: Technical
2 min read

Use Custom Tabs to Add Integrations to the Agent Console

By Administrator on Nov 12, 2013 11:04:43 AM

The DeskDirector agent console can easily be configured to show information straight out of your knowledgebase/wiki and other Connectwise integration partners.

Topics: Technical
1 min read

New features for Orlando

By Administrator on Nov 12, 2013 8:12:00 AM

We’re most excited about talking to you in Orlando about two new features

  1. Presence
  2. Integrations
Topics: Technical
1 min read

Branson I.T. Will Save Us From Mass Extinction

By Warwick Eade on Aug 15, 2013 12:00:00 PM

Warwick Eade from DeskDirector is very much looking forward to presenting at the HTG Vision Summit on Thursday. His presentation is called “Branson I.T. will save us from mass extinction”. He has been thinking a lot about where Managed Services is heading and, of course, the part that DeskDirector will play in that future.

Topics: Business
2 min read

Get Ready to Power up Your Service Delivery With DeskDirector

By Phill on Aug 14, 2013 12:00:00 PM

How do you make sure your staff have all the information needed to support your clients at their fingertips?

Let us show you how our new Agent Console can make that a reality and help make you look great in the process

Check out the video below for a sneak peek and register your interest in finding out more by giving us your email at the end of the video. 

Topics: Technical
2 min read

ServiceRadar | See those ConnectWise Tickets That Need Attention

By Phill on Aug 13, 2013 12:00:00 PM

Ever wished you could easily see at a glance see those ConnectWise tickets that needed attention now?

Let us show you how ServiceRadar a feature of our new Agent Console can make that a reality 

Check out the video below for a sneak peek and register your interest in finding out more by giving us your email at the end of the video. 

Topics: Technical

A new Outlook Add-In for DeskDirector 13.1

By Administrator on Mar 21, 2013 12:09:21 PM

One of the most common ways for customers to log tickets is to email the ConnectWise email connector. 

Topics: Technical
1 min read

Deep linking | New in DeskDirector 13.1

By Administrator on Mar 20, 2013 9:52:55 PM

We have been very busy at DeskDirector getting our 13.1 release ready and, with a few weeks to release, we can start talking about the new features.

Topics: Technical

Chat Transfer With One Click | Chat Gets Better

By Administrator on Jan 25, 2013 5:13:55 PM

One of the first requests back we got for chat was for the ability to hand a running chat session from one tech to another

Topics: Technical

Automate the Messages at The Start and End of a Chat

By Administrator on Jan 22, 2013 11:02:41 PM

Your techs will tend to start up and sign off their chat support sessions with the same or very similar messages.

Topics: Technical
2 min read

DeskDirector Learning - Over 100 Free Multimedia Courses & More

By Administrator on Oct 31, 2012 6:47:00 PM

It is our goal for DeskDirector that it will help your customer relationships to be closer and go deeper.

Educating your customers in the tools they use daily is a great way place to start.

End user education is, for most of us, a huge gap in our services.

DeskDirector allows you to be the hero that solves that problem.

Topics: Technical
1 min read

Get DeskDirector Up and Running in Three Easy Steps

By Administrator on Oct 29, 2012 11:06:12 AM

You can get DeskDirector up and running in three easy steps.

Topics: Technical
1 min read

Recommendations

By Administrator on Oct 13, 2012 6:00:07 PM

One of the toughest cycles we go through is getting recommendations over the line.

Topics: Technical
2 min read

Where to start when deploying DeskDirector

By Administrator on Oct 10, 2012 9:52:00 PM

DeskDirector has a huge treasure chest of features to help your customer relationship become closer and go deeper.

Chat, mobile, ticket review, ticket flagging, ticket authorisation, invoice review, invoice flagging, VIP management, fast track, recommendations, shared IT, portal types, office learning and customer specific learning will all make a huge difference to the day to day relationship you have with your customer.

But with all these features it's easy to get lost in a feature avalanche so we strongly suggest starting small and growing the service.

DeskDirector can help with this.

Topics: Technical
1 min read

How to make in-house IT your friends and advocates using DeskDirector

By Administrator on Sep 26, 2012 11:08:00 PM

Our customers often have in-house IT people to look after their line of business and ERP systems.

Topics: Technical
2 min read

Stop Answring Phone Calls and Start Using The Chat

By Administrator on Sep 19, 2012 12:00:00 AM

AWESOMENESS #1  - KEEPING THEM OFF THE PHONE

Topics: Technical

Office training for your customers comes built in to DeskDirector

By Administrator on Sep 12, 2012 11:53:12 PM

Wow your customers with a library of free Microsoft training.

Topics: Technical
1 min read

Can you tell me who you are?

By Administrator on Sep 12, 2012 10:22:07 PM

Nothing annoys and alienates a customer faster than asking for information the customer expects you to already have.

Topics: Technical
1 min read

Brand Your Company | DeskDirector

By Administrator on Sep 5, 2012 9:13:59 PM

You can brand DeskDirector with whatever name and brand your company would like.

Topics: Technical
1 min read

Mobile is coming soon | DeskDirector Technical Blog

By Administrator on Aug 21, 2012 12:00:00 PM

We have mobile running on our dev system and we're very excited about it. 

With DeskDirector mobile your customers will be able to see all their own ConnectWise tickets as well as add new tickets from their mobile device.

Topics: Technical
1 min read

Flag for review | Deskdirector Technical Blog

By Administrator on Aug 20, 2012 1:18:00 PM

Sometimes your customers will want to discuss a ticket after it is closed.

Topics: Technical
2 min read

Anatomy of a DeskDirector Ticket | DeskDirector Blog

By Administrator on Aug 7, 2012 11:05:13 PM

Your customer can get to this screen quickly without having to remember a URL and and without having to log in.

Topics: Technical
1 min read

New tickets should come with everything we know about the customer

By Administrator on Aug 6, 2012 8:54:48 PM

We should know a lot about our customers from the machine they are logging the ticket from.

Topics: Technical
1 min read

Avoiding the biggest hurdle of using a portal. Why no log-in for DeskDirector is so important?

By Administrator on Jul 30, 2012 10:54:00 PM

The original code name for Desk Director was 'The Lancom Button'. The vision was that a big, bright Lancom button would sit on all our users' desktops and if a user could get to that button they could get to all the services we had to offer. It should be effortless to log a ticket, check on the progress of a ticket or mark a ticket for review. Using our other services should be the same.

            

Making that experience effortless starts with avoiding the need to log in. Once you require a customer to remember a name/password pair you have lost the effortless feel. My own experience as customers of other customer portals was that remembering name/password pairs was hard and I only remembered a few. For Lancom, 95% of our end-users didn't use the customer portal. Too hard to get there, too hard to remember account details

We figured that almost all of our customers were securely logged into a Active Directory domain. If the customer is already authenticated by a security provider that's a lot stricter than us then why not trust that authentication. And there you have it - no log in. I will write a future technical piece on how we do it but in summary, if a user wants to access Company XYZ's tickets they will need to be logged into company XYZ's Active Directory.

We were able to keep the name 'Lancom Button' for our deployment of DeskDirector because DeskDirector can be branded.

    

  

Topics: Technical

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