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[Video] How to Provide Effortless IT Support using Custom Forms

Posted by Irina Kavchik

In this video Warwick talks about how you can provide stress free and effortless IT support to your customers using DD Custom Forms.

Couple months ago, we announced a release of our own custom forms engine, replacing Wufoo entirely. You can find more info on DD Forms here.

Transcription:

"Hi, I'm Warwick from DeskDirector. Today, I'd like to talk to you about DD Forms. Customers don't come to us to write tickets and they don't come to us to see tickets get fixed.
They come to us with problems to be solved. And so, when they enter information about a ticket, it's really important that they get the information across and walk away from that process in the moment knowing that you'd understand what they wanna do, when they want it done, and how urgent it is for them and how much information they need to know. So, DD Forms does this for them.
We can write specific forms for specific situations, specific people, and specific companies and jobs to be done. It's very important when you do that. And when customers walk away from that experience knowing that you understand when it needs to be done, what needs to be done, and how critical it is to them, they are much, much happier and we do much better business. Check out DD Forms now."

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