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Client communication portal - new & improved

Posted by Irina Kavchik on Nov 14, 2018 4:29:18 PM

We are pleased to announce that our improved portal UI is ready to go! We made a huge interface revamp to the main request support page. 

In this article, we introduce you to the new and improved request support page of our client communications portal, explain what’s changed from the current design and what benefits you get from it. Let’s dive in!

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Topics: DD Portal, UI, Customer Experience, product updates, Chat, Customer Success

October Product Update: Quick Wins with a New Portal UI

Posted by Irina Kavchik on Oct 31, 2018 3:30:35 PM
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Topics: DD Portal, UI, Customer Experience, product updates, Chat, Customer Success

We’re Redesigning the Main Ticket Request Page

Posted by Irina Kavchik on Mar 7, 2018 11:15:49 AM

You asked, We Listened. We are now working on changing the main ticket request page UI and UX.

This is the current view after you click “create ticket” button in the portal:

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Topics: Business, DD Portal, UI, Customer Experience

Introducing An Entirely New Customer Portal for Autotask and ConnectWise

Posted by Irina Kavchik on Apr 18, 2017 12:50:18 PM

DeskDirector is happy to announce an entirely new look for DD Portal -  your customer experience portal for ConnectWise and Autotask. 

Following a Material Design approach, we've completely revamped UI and added a bunch of new features. Check it out!

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Topics: Business, DD Portal, UI, product updates