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New Admin Console, Sticky Broadcast, & More - Sprint Update #1

Posted by Development Team on Jul 23, 2019 9:37:12 AM

We here are at DeskDirector work very hard to revolutionize customer service for your end-users. This often means - a continuous improvement of the product. This sprint update we show you the new intuitive admin console which will dramatically reduce your set up time, sticky notifications to make sure all your clients are informed of the critical messages and other massive improvements to make you and your help-desk team more effective and efficient. See how DeskDirector further empowers your PSA - ConnectWise and Autotask. 

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Topics: Technical, DD Portal, development, product updates, Customer Success

November Product Update: Improved engineer experience

Posted by Poorvi Jhawar on Dec 3, 2018 11:18:17 AM

This update marks our second-to-last product update, and we could not be more excited to share our hard work with you this month. This Christmas, give your customers and engineers the ultimate gift – improved experiences. 

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Topics: Technical, Business, DD Tech, DD Portal, product updates

Customize Learning Experience for Your Clients with DeskDirector

Posted by Irina Kavchik on Jul 24, 2018 12:11:20 PM
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Topics: Technical, Features, integrations, msp tools

[Video] How to get the most out of your ticket information faster?

Posted by Irina Kavchik on Dec 14, 2017 8:32:27 PM


 In this video Warwick talks about how you can focus on providing a greater MSP support to your customers using DD Tech and cleaned tickets feature inside it.

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Topics: Technical, Business, DD Tech, Features