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MSP Marketing : What is the Hiring Process for an MSP Marketer?

Posted by Poorvi Jhawar on Sep 6, 2018 9:08:35 AM

MSPs are slowly but surely realizing the pressing need for marketing. Once you decide on hiring someone for your MSP Marketing team, there is a different hurdle that awaits.

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Topics: Business, MSP Marketing, msp business, Customer Success, Service Level Agreement

August Product Update: Getting the Most Out of DeskDirector

Posted by Irina Kavchik on Aug 30, 2018 5:11:34 PM

All your customers have different needs and require different levels of service. To create great customer experiences for them you need to customize your services to fit their specific needs. 

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Topics: Business, MSP Marketing, msp business, Customer Success, Service Level Agreement

MSP Marketing : 5 Tips to Gain Trust from Your Prospects

Posted by Poorvi Jhawar on Aug 23, 2018 12:24:00 PM

MSP Marketing can be a tricky affair! It tends to be tough because you need to gain trust through your marketing efforts evenbefore there has been a sales meeting. The services or products you sell are an investment for your future customers.Thus, they want to be entirely sure that they can trust their potential managed service provider.

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Topics: Business, MSP Marketing, msp business, Customer Success, Service Level Agreement

Service Level Agreement for MSPs: 7 Ways to Revamp

Posted by Poorvi Jhawar on Aug 3, 2018 1:10:45 PM

Service Level Agreement sets the tone for the relationship between an MSP and a client. An SLA offers an in-depth description of the timelines and terms you both will be working under. It helps MSPs manage customer expectations and user experience. The better the agreement, the more you and your clients will benefit. Like any industry, the MSP industry has also adapted to the needs of its customers.

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Topics: Business, MSP Success, DD Portal, msp tools, Customer Success, Service Level Agreement