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MSP Marketing: How to Train Your New Marketing Hire?

Posted by Poorvi Jhawar on Sep 20, 2018 11:39:10 AM

You've just hired a new marketing whiz for your team. The only problem is, they're not familiar with the specific requirements of the MSP space. How do you get them up to scratch quickly and ensure they have the tools they need to flourish?

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Topics: Business, General, MSP Success, MSP Marketing, msp business, elearning, Onboarding

What Makes Successful MSP Account Managers?

Posted by Poorvi Jhawar on Aug 9, 2018 12:57:00 PM
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Topics: Business, MSP Success, MSP Marketing, Customer Experience, msp tools, ConnectWise, AutoTask, Customer Success, Onboarding, MSP Account Managers

Our New & Improved Onboarding Process is on the Go!

Posted by Irina Kavchik on Jun 25, 2018 3:52:55 PM

For years we offered one-to-one onboarding/implementation calls to every new customer. Later we would also customize it for each MSP specifically based on the knowledge they already acquired from our knowledge base materials.

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Topics: Business, msp tools, msp business, Support, Customer Success, Onboarding