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Product Release:  New Admin Console is out and about!

Posted by Andrew Lahikainen on Aug 19, 2019 9:22:09 AM

We’ve been working hard behind the scenes on our new Admin Console, and we’re happy to announce that it is out. The new Admin Console is easier to use, faster, and comes with a lot of new features. 

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Topics: New Features, important updates, product updates, admin console, Product

Wrapping up 2018 | Climbing the summit

Posted by Warwick Eade on Dec 20, 2018 7:23:03 AM

 

The year is coming to a halting end with some fantastic wins by DeskDirector. Now you can provide the customers with the effortless service you have always wanted with our custom forms, DD tech, email templates, our new user-interface and OAuth integration. 

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Topics: New Features, DD Portal, Customer Experience, Forms, important updates, product updates, Customer Success

DeskDirector Forms - Save Time and Money

Posted by Chris Le Sueur on Sep 13, 2018 11:41:52 AM

For a managed service provider the back and forth of email and telephone can be ineffective and time-consuming. It can take days and many attempts to get the right information from the user. This can delay and frustrate timely resolution.

Customized Forms are a fantastic way to collect all the necessary information needed by asking right questions up front. So we are happy to have DD Custom Forms - our own forms engine!  It's a native implementation living inside DeskDirector Portal as a first class citizen.

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Topics: Business, New Features, MSP Success, Forms, product updates

July Product Update: DeskDirector Tech & Talk: Welcome to Open Beta

Posted by Irina Kavchik on Jul 31, 2018 11:23:30 AM

DD Tech is a user-friendly ConnectWise console for Level 1 & 2 help-desk technicians to work on tickets. Currently, it is not fully available for Autotask, but we are working on it.

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Topics: Business, New Features, DD Tech, product updates, Chat, Live Chat, Connectwise integration

March Product Update: a New Portal Design is in Beta already. Check it out!

Posted by Irina Kavchik on Mar 28, 2018 11:50:09 AM

But first, take a look at this new feature:

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Topics: Business, New Features, product updates

DeskDirector Update (February 2018): Smarter Forms, DD Talk News, API Tester and more

Posted by Irina Kavchik on Mar 1, 2018 4:47:43 PM

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Topics: Business, New Features, product updates

New signup and onboarding

Posted by Warwick Eade on Feb 16, 2018 6:15:25 PM

We have now been running our support on DD Portal / DD Tech for three months. The move from ZenDesk has been done in stages but we now have a DD Portal support experience for MSPs that begins 60 seconds after sign-up.

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Topics: Business, New Features, MSP Success, Support

Microsoft Authentication, WisePay Integration, Multi-lingual and more

Posted by Irina Kavchik on Nov 16, 2017 3:51:39 PM

In a nutshell for November 2017:

  • Microsoft Authentication for the Admin Console
  • WisePay integration
  • DD Tech for Autotask
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Topics: Business, New Features, development, product updates, Support

What’s new at DeskDirector? September 2017 update

Posted by Irina Kavchik on Oct 11, 2017 1:42:38 PM

Our developers improving DeskDirector products (both DD Portal and DD Tech) all the time to extend its functionalities and to fix customer – reported issues. Even though, we do not provide release notes every single week (we know we should), we make sure we publish major updates and feature releases in our business blog. So, please, do follow if you would like to stay tuned.

In a nutshell for September 2017 we did:

  • Ticket attachment feature in DD Portal V2
  • Deeplinking feature in DD Portal V2
  • The re-design of Broadcast in DD Tech
  • Clean tickets feature in DD Tech
  • Moved DeskDirector support to DD Tech/DD Portal
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Topics: Business, New Features, product updates

New Feature Release: DeskDirector Forms

Posted by Chris Le Sueur on Aug 30, 2017 4:28:32 PM

For a managed service provider the back and forth of email and telephone can be ineffective and time-consuming. It can take days and many attempts to get the right information from the user. This can delay and frustrate timely resolution.

Customized Forms are a fantastic way to collect all the necessary information needed by asking right questions up front. So we are happy to announce DD Custom Forms - our own forms engine!  It's a native implementation living inside DeskDirector Portal as a first class citizen.

Read More

Topics: Business, New Features, MSP Success, Forms, product updates