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MSP Review: What value does a client portal bring to your customer service?

Posted by Poorvi Jhawar on Nov 12, 2018 11:07:40 AM

The MSP industry has shifted their thinking from wondering if a client portal is needed to asking what value it brings. LANcom Technology was a pioneer behind these radical changes. Hear what Priscila Bernardes, Customer Experience Manager at LANcom Technology, has to say about the value DeskDirector bought for her and her customers. DeskDirector has been a resounding success with LANcom, with more than 70% of their tickets submitted through the portal.

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Topics: Business, DD Portal, MSP Videos

[Video] Core Values of DeskDirector

Posted by DeskDirector Team on Jul 5, 2018 4:42:54 PM

In this video Warwick talks about the 5 core values the DeskDirector team believes in and follows.


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Topics: Business, Features, MSP Videos

Video: How QuoteWerks Integration Works Inside DD Portal

Posted by Irina Kavchik on Apr 12, 2018 2:40:11 PM

In this video we talk about how the QuoteWerks integration works inside DeskDirector Portal and what you need to know if you would like to set it up.

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Topics: Business, integrations, MSP Videos

[Video] Is Live Chat Working great for your MSP Business?

Posted by Irina Kavchik on Nov 23, 2017 12:10:47 PM




Is your MSP business getting the most out of your live chat support? In this video episode, you will learn how you can achieve better results when implementing live chat. 

What thinking and decisions as a managed service provider you should make before introducing chat to your customers? Check it out!

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Topics: Business, MSP Success, MSP Videos, Live Chat

[Video] How to Provide Effortless IT Support using Custom Forms

Posted by Irina Kavchik on Nov 8, 2017 11:36:30 AM

In this video Warwick talks about how you can provide stress free and effortless IT support to your customers using DD Custom Forms.

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Topics: Business, Features, MSP Videos