The MSP industry has shifted their thinking from wondering if a client portal is needed to asking what value it brings. LANcom Technology was a pioneer behind these radical changes. Hear what Priscila Bernardes, Customer Experience Manager at LANcom Technology, has to say about the value DeskDirector bought for her and her customers. DeskDirector has been a resounding success with LANcom, with more than 70% of their tickets submitted through the portal.
In this video we talk about how the QuoteWerks integration works inside DeskDirector Portal and what you need to know if you would like to set it up.
Is your MSP business getting the most out of your live chat support? In this video episode, you will learn how you can achieve better results when implementing live chat.
What thinking and decisions as a managed service provider you should make before introducing chat to your customers? Check it out!