DeskDirector came into being out of necessity – there were no easy tools available in the MSP Industry to help with customer service.
In this video, we interview Priscila, a customer experience manager from Lancom Technology. Priscila is in charge of creating great customer experiences by leveraging DeskDirector products.
Watch this video to learn how to explain the value of the portal to prospects and how to make it work from a day one for your clients!
Service Level Agreement sets the tone for the relationship between an MSP and a client. An SLA offers an in-depth description of the timelines and terms you both will be working under. It helps MSPs manage customer expectations and user experience. The better the agreement, the more you and your clients will benefit. Like any industry, the MSP industry has also adapted to the needs of its customers.
This blog article is written by Imran Sadiq, a technical director from our sister company Lancom Technology. In this article we asked Imran to tell about the pain points MSP Businesses have with time entries and a software solution that they created to tackle these issues.
We also published a video introduction along with the blog post to give more clarity on the product and why we’re promoting it.
For years we offered one-to-one onboarding/implementation calls to every new customer. Later we would also customize it for each MSP specifically based on the knowledge they already acquired from our knowledge base materials.