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6 Ways an efficient help-desk improves your bottom line

Posted by Poorvi Jhawar on Jun 26, 2019 11:16:01 AM

DeskDirector came into being out of necessity – there were no easy tools available in the MSP Industry to help with customer service.  

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Topics: Business, DD Tech, msp tools, Chat

How to make DeskDirector Project Successful? Part 1.

Posted by Irina Kavchik on Dec 15, 2018 5:26:02 PM

In this video, we interview Priscila, a customer experience manager from Lancom Technology. Priscila is in charge of creating great customer experiences by leveraging DeskDirector products.
Watch this video to learn how to explain the value of the portal to prospects and how to make it work from a day one for your clients!

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Topics: Business, Customer Experience, msp tools, Customer Success

What Makes Successful MSP Account Managers?

Posted by Poorvi Jhawar on Aug 9, 2018 12:57:00 PM
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Topics: Business, MSP Success, MSP Marketing, Customer Experience, msp tools, ConnectWise, AutoTask, Customer Success, Onboarding, MSP Account Managers

Service Level Agreement for MSPs: 7 Ways to Revamp

Posted by Poorvi Jhawar on Aug 3, 2018 1:10:45 PM

Service Level Agreement sets the tone for the relationship between an MSP and a client. An SLA offers an in-depth description of the timelines and terms you both will be working under. It helps MSPs manage customer expectations and user experience. The better the agreement, the more you and your clients will benefit. Like any industry, the MSP industry has also adapted to the needs of its customers.

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Topics: Business, MSP Success, DD Portal, msp tools, Customer Success, Service Level Agreement

Customize Learning Experience for Your Clients with DeskDirector

Posted by Irina Kavchik on Jul 24, 2018 12:11:20 PM
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Topics: Technical, Features, integrations, msp tools

Introducing TimeSanity: Bring Sanity to ConnectWise Time Reconciliation

Posted by Imran Sadiq on Jun 29, 2018 9:33:05 AM

 Please note:

This blog article is written by Imran Sadiq, a technical director from our sister company Lancom Technology. In this article we asked Imran to tell about the pain points MSP Businesses have with time entries and a software solution that they created to tackle these issues.

We also published a video introduction along with the blog post to give more clarity on the product and why we’re promoting it.

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Topics: Business, MSP Success, msp tools, ConnectWise

Our New & Improved Onboarding Process is on the Go!

Posted by Irina Kavchik on Jun 25, 2018 3:52:55 PM

For years we offered one-to-one onboarding/implementation calls to every new customer. Later we would also customize it for each MSP specifically based on the knowledge they already acquired from our knowledge base materials.

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Topics: Business, msp tools, msp business, Support, Customer Success, Onboarding