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New Admin Console, Sticky Broadcast, & More - Sprint Update #1

Posted by Development Team on Jul 23, 2019 9:37:12 AM

We here are at DeskDirector work very hard to revolutionize customer service for your end-users. This often means - a continuous improvement of the product. This sprint update we show you the new intuitive admin console which will dramatically reduce your set up time, sticky notifications to make sure all your clients are informed of the critical messages and other massive improvements to make you and your help-desk team more effective and efficient. See how DeskDirector further empowers your PSA - ConnectWise and Autotask. 

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Topics: Technical, DD Portal, development, product updates, Customer Success

Sneak Peek: A New and Improved Chat in DD Portal

Posted by Irina Kavchik on Mar 22, 2018 8:49:07 PM

A new chat is going to provide you with greater functionality than the old chat system. It is also bringing a change to the main portal page design*. So, let's start from the beginning. 

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Topics: Business, DD Portal, development, product updates, Live Chat

How to View and Test All the Upcoming UI/UX Updates for DD Portal?

Posted by Irina Kavchik on Mar 20, 2018 5:44:27 PM

Our developers are working hard on improving our products, both DD Portal and DD Tech all the time.

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Topics: Business, DD Portal, development, product updates

Microsoft Authentication, WisePay Integration, Multi-lingual and more

Posted by Irina Kavchik on Nov 16, 2017 3:51:39 PM

In a nutshell for November 2017:

  • Microsoft Authentication for the Admin Console
  • WisePay integration
  • DD Tech for Autotask
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Topics: Business, New Features, development, product updates, Support

DeskDirector: A Quick Product Development Overview

Posted by Jason He on Jul 25, 2017 5:07:35 PM

There are many great additions that we have quietly released and not shared with our customers.

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Topics: Business, development, product updates