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Best Practice: Automating your Support Ticket Titles

Posted by Serena Cappellini on Sep 12, 2019 7:36:00 AM

This article will help you streamline all tickets coming through from the DD Portal and help your team to improve help-desk efficiency.

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Topics: DD Tech, MSP Success, Support, Customer Success, Best Practice

Notification system for your end-user portal and help-desk tool

Posted by Poorvi Jhawar on Aug 6, 2019 10:53:39 AM

 

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Topics: DD Tech, DD Portal, Customer Success

6 Ways an efficient help-desk improves your bottom line

Posted by Poorvi Jhawar on Jun 26, 2019 11:16:01 AM

DeskDirector came into being out of necessity – there were no easy tools available in the MSP Industry to help with customer service.  

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Topics: Business, DD Tech, msp tools, Chat

Mapping the road in 2019 for the modern MSP

Posted by Warwick Eade on Jan 29, 2019 3:39:00 PM

 

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Topics: Business, DD Tech, DD Portal, product updates, Product

November Product Update: Improved engineer experience

Posted by Poorvi Jhawar on Dec 3, 2018 11:18:17 AM

This update marks our second-to-last product update, and we could not be more excited to share our hard work with you this month. This Christmas, give your customers and engineers the ultimate gift – improved experiences. 

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Topics: Technical, Business, DD Tech, DD Portal, product updates

July Product Update: DeskDirector Tech & Talk: Welcome to Open Beta

Posted by Irina Kavchik on Jul 31, 2018 11:23:30 AM

DD Tech is a user-friendly ConnectWise console for Level 1 & 2 help-desk technicians to work on tickets. Currently, it is not fully available for Autotask, but we are working on it.

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Topics: Business, New Features, DD Tech, product updates, Chat, Live Chat, Connectwise integration

Ticketless Chat and Call Back: DD Talk Update

Posted by Irina Kavchik on May 30, 2018 11:16:22 AM

In April we hurried to introduce DD Talk (our new chat system) to the world. We were very pleased and blown away by the overwhelming amount of interest for a new chat system. So, we made a rush… we introduced DD Talk Beta version a bit too early when it wasn’t fully ready for a public release.

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Topics: Business, DD Tech, product updates, Live Chat

April Product Update: DD Talk is in Beta and other goodies are available for you to try it out

Posted by Irina Kavchik on May 2, 2018 4:51:23 PM

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Topics: DD Tech, product updates, Chat, Live Chat

[Video] How to get the most out of your ticket information faster?

Posted by Irina Kavchik on Dec 14, 2017 8:32:27 PM

 

 In this video Warwick talks about how you can focus on providing a greater MSP support to your customers using DD Tech and cleaned tickets feature inside it.

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Topics: Technical, Business, DD Tech, Features

Feeding Support Our Own Dog Food

Posted by Catalina Ramirez on Jun 22, 2017 9:52:11 AM

Dogfooding is a term that relates to a company consuming their own product, ‘dog food’.  Here at DeskDirector, we have not been doing this, until now.

Pieces of a larger plan have finally come into place, and over the next few months, we will fill up our food bowls with our own product.

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Topics: Business, DD Tech, Customer Experience, Support