This article will help you streamline all tickets coming through from the DD Portal and help your team to improve help-desk efficiency.
DeskDirector came into being out of necessity – there were no easy tools available in the MSP Industry to help with customer service.
This update marks our second-to-last product update, and we could not be more excited to share our hard work with you this month. This Christmas, give your customers and engineers the ultimate gift – improved experiences.
DD Tech is a user-friendly ConnectWise console for Level 1 & 2 help-desk technicians to work on tickets. Currently, it is not fully available for Autotask, but we are working on it.
In April we hurried to introduce DD Talk (our new chat system) to the world. We were very pleased and blown away by the overwhelming amount of interest for a new chat system. So, we made a rush… we introduced DD Talk Beta version a bit too early when it wasn’t fully ready for a public release.
In this video Warwick talks about how you can focus on providing a greater MSP support to your customers using DD Tech and cleaned tickets feature inside it.
Dogfooding is a term that relates to a company consuming their own product, ‘dog food’. Here at DeskDirector, we have not been doing this, until now.
Pieces of a larger plan have finally come into place, and over the next few months, we will fill up our food bowls with our own product.