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Best Practice: Automating your Support Ticket Titles

Posted by Serena Cappellini on Sep 12, 2019 7:36:00 AM

This article will help you streamline all tickets coming through from the DD Portal and help your team to improve help-desk efficiency.

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Topics: DD Tech, MSP Success, Support, Customer Success, Best Practice

Notification system for your end-user portal and help-desk tool

Posted by Poorvi Jhawar on Aug 6, 2019 10:53:39 AM

 

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Topics: DD Tech, DD Portal, Customer Success

New Admin Console, Sticky Broadcast, & More - Sprint Update #1

Posted by Development Team on Jul 23, 2019 9:37:12 AM

We here are at DeskDirector work very hard to revolutionize customer service for your end-users. This often means - a continuous improvement of the product. This sprint update we show you the new intuitive admin console which will dramatically reduce your set up time, sticky notifications to make sure all your clients are informed of the critical messages and other massive improvements to make you and your help-desk team more effective and efficient. See how DeskDirector further empowers your PSA - ConnectWise and Autotask. 

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Topics: Technical, DD Portal, development, product updates, Customer Success

Why is customer experience important for MSPs in 2019?

Posted by Poorvi Jhawar on Jun 26, 2019 11:21:08 AM

Customer experience includes anything that can leave an impression on a customer – support interactions, your website, and account management, etc. Most of the interactions that shape the customer experience for your MSP practice happen at the help-desk level with your IT help-desk ticketing system. 

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Topics: Business, msp business, Customer Success

Try out the learning and on-boarding center

Posted by Poorvi Jhawar on Mar 11, 2019 11:33:15 AM

 

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Topics: Business, DD Portal, Customer Success

Hacks for improved customer service - Features checklist

Posted by Poorvi Jhawar on Mar 11, 2019 11:32:16 AM

‘Necessity is the mother of invention’ and that’s exactly how DeskDirector was conceived. We’re a service by an MSPs, for MSPs. When we say that we understand your struggles, we mean it. It is not a mere conjecture, but a first hand experience. 

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Topics: Business, DD Portal, Customer Success

Wrapping up 2018 | Climbing the summit

Posted by Warwick Eade on Dec 20, 2018 7:23:03 AM

 

The year is coming to a halting end with some fantastic wins by DeskDirector. Now you can provide the customers with the effortless service you have always wanted with our custom forms, DD tech, email templates, our new user-interface and OAuth integration. 

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Topics: New Features, DD Portal, Customer Experience, Forms, important updates, product updates, Customer Success

How to make DeskDirector Project Successful? Part 2

Posted by Irina Kavchik on Dec 18, 2018 5:11:39 PM

In this video, we ask Priscila, a client experience manager from Lancom, how does she explain the value of DeskDirector to clients versus using email?

As well as how to introduce DeskDirector to clients that "won't change", someone who used to call you whenever they have an issue? Learn great tips from our top-performing MSPs!

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Topics: Business, MSP Success, Customer Success

How to make DeskDirector Project Successful? Part 1.

Posted by Irina Kavchik on Dec 15, 2018 5:26:02 PM

In this video, we interview Priscila, a customer experience manager from Lancom Technology. Priscila is in charge of creating great customer experiences by leveraging DeskDirector products.
Watch this video to learn how to explain the value of the portal to prospects and how to make it work from a day one for your clients!

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Topics: Business, Customer Experience, msp tools, Customer Success

Client communication portal - new & improved

Posted by Irina Kavchik on Nov 14, 2018 4:29:18 PM

We are pleased to announce that our improved portal UI is ready to go! We made a huge interface revamp to the main request support page. 

In this article, we introduce you to the new and improved request support page of our client communications portal, explain what’s changed from the current design and what benefits you get from it. Let’s dive in!

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Topics: DD Portal, UI, Customer Experience, product updates, Chat, Customer Success