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5 Tips to Educate Your Customers about New Services or Products

Posted by Irina Kavchik on Aug 3, 2017 3:05:30 PM

Let’s say you want to introduce a new app to your clients; you want them to try it out, adopt it, and eventually use it as much as possible.

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Topics: Business, MSP Success, Customer Experience

Feeding Support Our Own Dog Food

Posted by Catalina Ramirez on Jun 22, 2017 9:52:11 AM

Dogfooding is a term that relates to a company consuming their own product, ‘dog food’.  Here at DeskDirector, we have not been doing this, until now.

Pieces of a larger plan have finally come into place, and over the next few months, we will fill up our food bowls with our own product.

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Topics: Business, DD Tech, Customer Experience, Support

3 Ways to Deliver an Effortless Experience to Your MSP Customers

Posted by Irina Kavchik on Apr 7, 2017 3:44:20 PM

Great customer experiences are effortless. By designing effortless experiences into your service, you will have a huge head start on the competition. Customers choose effortless first. If you aren’t the effortless experience you are stating with a handicap when winning and growing business.

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Topics: Business, MSP Success, Customer Experience

Foundation for great customer care: "Employees first, customers second"

Posted by Irina Kavchik on Mar 16, 2017 6:12:08 PM

Yep, you read that right. Employees first, customers second. We used to hear it the other way around: “the customer is always first”. The truth is that it is unrealistic to expect happy customers to result from daily interaction with unhappy employees.

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Topics: Business, MSP Success, Customer Experience